Dron Sharma
Assistant Manager
New Delhi,DL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Assistant Manager of Customer Service
Toshvin Analytical Pvt. Ltd.
10.2025 - Current
- Processed 1-2 customer service requests per day while maintaining clear follow-up and accurate status updates.
- Review customer issues and direct each case to the appropriate team for follow-up.
- Track open service requests and maintain organized records for ongoing customer communication.
- Coordinate with internal teams to follow up on unresolved customer concerns and financial targets.
- Support frontline staff with decision-making on routine customer service cases.
- Organize daily priorities to balance incoming requests, follow-ups, and internal coordination.
Area Service Executive
Metal Power Analytical Pvt. Ltd.
10.2022 - 10.2025
- Diagnosed equipment issues and provided practical repair guidance during field visits.
- Coordinated preventive maintenance schedules with internal teams and customer sites.
- Recorded service observations, repair actions, and customer feedback after each visit.
- Handled multiple field tasks efficiently while balancing travel, reporting, and customer coordination.
- Adapted quickly to changing site conditions, urgent requests, and shifting service priorities.
- Supported installation checks and basic commissioning activities at customer locations.
Field Service Engineer
Jekson Vision Pvt. Ltd.
06.2022 - 09.2022
- Inspected field equipment and identified performance issues before they affected customer operations.
- Performed on-site troubleshooting to restore function and minimize repeat service interruptions.
- Coordinated repair schedules with customers to align visits with operational availability.
- Documented service findings, parts used, and repair actions for internal tracking.
Senior Service Engineer
Control Print Pvt. Ltd.
08.2020 - 06.2022
- Diagnosed mechanical and operational faults at customer sites and implemented practical repair actions.
- Performed routine servicing on installed equipment to maintain consistent performance and reliability.
- Coordinated field visits with customers and internal teams to complete scheduled service work on time.
- Documented service findings, repair actions, and follow-up needs for clear handoff and tracking.
- Inspected equipment components for wear, damage, and performance issues during regular maintenance visits.
- Provided on-site support to customers by explaining service steps and confirming equipment readiness after repair.
- Handled multiple service assignments across sites while maintaining steady progress on open repairs.
Technical Customer Support Engineer
Monotech Systems- Jetsci Global Pvt. Ltd.
06.2018 - 08.2020
- Diagnosed hardware and software faults using structured troubleshooting methods and clear customer questioning.
- Guided customers through setup, configuration, and basic maintenance steps with clear, practical instructions.
- Recorded service actions, issue details, and resolutions in support records for accurate follow-up.
- Coordinated with internal teams to escalate unresolved issues and track progress through closure.
- Applied decision-making skills to determine appropriate next steps for complex customer issues.
Production Engineer
Jupiter Solar Power Ltd.
06.2016 - 06.2018
- Monitored production equipment performance and reported issues to reduce unplanned interruptions.
- Coordinated daily production activities with maintenance teams to keep work moving efficiently.
- Documented process updates, maintenance notes, and shift handovers for clear team communication.
- Reviewed production output and flagged deviations for follow-up with supervisors and technicians.
- Tracked recurring equipment problems and supported root-cause review with the operations team.
- Verified line readiness before production start and raised concerns when equipment needed attention.
- Prepared shift handover notes with open issues, completed work, and next-step priorities.
Education
Bachelor of Technology - Electrical, Electronics and Communications Engineering
Shoolini university
Solan HP06-2016
Skills
- Decision-Making
- Flexible and Adaptable
- Planning and Coordination
- Problem-Solving
- Self-Motivated
- Analytical and Critical Thinking
- Interpersonal Communication
- Maintenance and Repair
- Multitasking Abilities
- Written Communication
- Teambuilding
- Critical Thinking
Timeline
Assistant Manager of Customer Service
Toshvin Analytical Pvt. Ltd.
10.2025 - Current
Area Service Executive
Metal Power Analytical Pvt. Ltd.
10.2022 - 10.2025
Field Service Engineer
Jekson Vision Pvt. Ltd.
06.2022 - 09.2022
Senior Service Engineer
Control Print Pvt. Ltd.
08.2020 - 06.2022
Technical Customer Support Engineer
Monotech Systems- Jetsci Global Pvt. Ltd.
06.2018 - 08.2020
Production Engineer
Jupiter Solar Power Ltd.
06.2016 - 06.2018
Bachelor of Technology - Electrical, Electronics and Communications Engineering
Shoolini university