Priti Rege
BPT, MBA
Mumbai
Summary
Experienced Physiotherapist and a operations professional with a proven record of streamlining processes and motivating teams to achieve exceptional performance. Demonstrated leadership in driving collaborative efforts, quickly adapting to changing demands, and consistently delivering impactful results. Highly skilled in project management, workflow efficiency enhancement, and team growth. Recognized for reliability, strategic thinking, and creating a productive work environment.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Operations Team Lead
Lupin Digital Health
Mumbai
04.2024 - 10.2024
- Company Overview: Lupin Digital Health's (LDH) singular focus resetting healthcare benchmarks through Digital Therapeutics (DTx) as being the first cardiac digital/remote rehab company
- As a Team Lead I handle a team of 17 Lyfe Care Managers for dealing with Cardiac conditions like ACS and HF
- Responsible for managing smooth patient journey, up-to-date Lyfe Panels and Dashboards, data prep for important cohorts, data submission, handling escalations, maintaining the target NPS, auditing and feedback, following SOPs and maintaining compliance, team building and training of new team members, monitoring team and individual targets, monitoring service delivered by the team and maintain delivery standards, and rostering the executives
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Physiotherapy Freelancing and Collaborations
Hospitals in Dombivli
Dombivli
06.2013 - 02.2024
- Physiotherapy home visits in Dombivli
- Conducted research, gathered information from multiple sources and presented results in various programs
- Prepared a variety of different written communications, reports and documents for specific medical topics
- Improved operations through consistent hard work and dedication
- Enhanced working relationships by participating in team-building activities
- Delivered services to customer locations within specific timeframes
- Guest of honor, lead speakers for various awareness programs
SME/Project Lead
Vasta Global PVT LTD
Navi-Mumbai
04.2022 - 12.2023
- Company Overview: Vasta is an Oncology Data Management/Data Abstraction Company and has multiple USA hospital based cancer registry data management and data abstraction projects
- I however, worked in a hospital based cancer registry as CTR (Certified Tumor Registrar) and as technical SME/Project Lead (handled a team of 45-50) for the CTR project
- Data Abstraction is one of the main components of the project
- Abstraction includes TNM Staging, Grading, Extend of Disease, Solid Tumor Rules, Radiation, Primary Site Codes (Histology, Morphology, Topography) etc of a particular tumor/case
- Updating this information and abstraction in the hospital database EHR with accuracy
- Designed and prepared technical reports, case studies and related documentation
- Improved user productivity and efficiency through system training and support
Clinical Documentation Expert
IKS
Navi-Mumbai
07.2019 - 12.2021
- Responsible for helping US physician's to document patient histories on EHR
- Managed complaints with calm, clear communication and problem-solving
- Auditing documentation notes
- Managing team, training team
- Questioned physicians regarding missing or unclear health record documentation and requested further information for clarification purposes
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information
- Processed records quickly (according to TAT) and efficiently to avoid delays and keep workflows running smoothly
- Maintained strong knowledge of medical terminology, diseases and conditions and procedures
- Carefully reviewed patient files for clarity on diseases, diagnoses and procedures to determine quality of care
- Accurately scanned, indexed and inputted documents into the electronic health record system
Head of Physiotherapy and Rehabilitation
Healthspring Pvt Ltd
Mumbai
01.2016 - 06.2019
- Physiotherapist for Parel and Palava centers
- Managing all the physiotherapy functions like sales, operation etc for the respective centers
- Maintaining and achieving the monthly, quarterly sales target
- Treatment for OPD patients/Provided primary customer support to internal and external customers
- Devised strategies using special treatment plans using heat, cold, water and light to supplement proven physiotherapy approaches
- Documented patient observations and feedback throughout consultations for later analysis and permanent recordkeeping
- Implemented strategies to strengthen muscles, improve bodily functions and restore balance and coordination
- Compiled patient medical details to assess needs before creating treatment and recovery plans
- Built personalized treatment programs around medical objectives and personal goals
- Educated patients and conducted demonstrations to teach patients how to complete exercises and relieve pain
- Supervised and directed work of physiotherapy assistants
- Provided person-centered care, involving patients in decision making and explaining the value of different treatment options
- Used a range of healing exercises, massage and pain relief techniques on affected areas
- Coordinated rehabilitation plans for patients suffering from illnesses, diseases, or injuries
- Conducted complex mobilization techniques on patients following safety standards and treatment guidelines
- Responsible for creating awareness via camps, lectures etc, physiotherapy sales for each center
- Helped management develop employee improvement plans and motivate team members to continually improve
- Built and implemented training strategies to optimize team performance
Consultant Physiotherapist
Dhanwantari Hospital
Dombivli
06.2013 - 06.2015
- Responsible for managing OPD and IPD patients
- Developed excellent working knowledge of industry trends and improvements in processes
- Creating awareness via camps, patient education, consultations etc
- Constructed physiotherapy treatment plans to increase functionality and strength
- Taught patients how to use braces, crutches and prosthetic devices to reduce pain
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises
- Facilitated outpatient therapy for patients with knee and hip replacements, chronic pain and balance disorders
- Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans
- Adapted therapy sessions and exercises according to patient progress and limitations
- Evaluated physician referrals and determined appropriate evaluation procedures according to patient needs and medical history
- Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments
- Delivered home care therapy to long-term care patients and assisted with ROM and stretching exercises
- Conducted clinical assessment and evaluation to determine patient needs
- Recorded patient prognosis, treatment and responses into reports and patient charts
- Trained new physical therapists and physical therapy assistants regarding policies and standards of care
- Taught patients how to live within limits of capabilities and celebrated successes
- Communicated pertinent results, progress or challenges to target and restore mobility for patients
- Managed acute and chronic conditions with full understanding regarding complex therapy needs
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability
- Observed patient safety, risk management and infection control policies and procedures
Education
Master of Business Administration -
Indo-German Training Center
Mumbai 08.2020 - 11.2021
Bachelor of Physiotherapy -
Dr.D.Y.Patil College of Physiotherapy
Pune 06.2008 - 08.2012
Bachelor of Physiotherapy Internship & Externship -
Dr.D.Y.Patil College of Physiotherapy
Pune 09.2012 - 03.2013
Skills
- Active Listening and Problem Solving
- Productivity Improvement
- Excellent Verbal and Written Communication
- Healthcare Operations Management
- Customer Management
- Team Building, Training and Development
- Attention to Details
- Sales (B2C) and Target Achievement
- Oncology Data Abstraction
- Clinical Documentation Expert
- Strong leadership and people management
- Active Listening and Problem Solving
Certification
Mulligan's
Awards
- Awarded for subject topper in Human Anatomy and Electrotherapy.
- Best Physiotherapist for achieving sales target in Healthspring for consecutive 2 years (2017-2018).
Timeline
Operations Team Lead
Lupin Digital Health
04.2024 - 10.2024
SME/Project Lead
Vasta Global PVT LTD
04.2022 - 12.2023
Master of Business Administration -
Indo-German Training Center
08.2020 - 11.2021
Clinical Documentation Expert
IKS
07.2019 - 12.2021
Head of Physiotherapy and Rehabilitation
Healthspring Pvt Ltd
01.2016 - 06.2019
Physiotherapy Freelancing and Collaborations
Hospitals in Dombivli
06.2013 - 02.2024
Consultant Physiotherapist
Dhanwantari Hospital
06.2013 - 06.2015
Bachelor of Physiotherapy Internship & Externship -
Dr.D.Y.Patil College of Physiotherapy
09.2012 - 03.2013
Mulligan's
10-2010
Bachelor of Physiotherapy -
Dr.D.Y.Patil College of Physiotherapy
06.2008 - 08.2012