Dr.Samrat S

• Own product strategy and execution across three core platforms:
  • Member Portal Mobile App – for citizen safety check-ins and alert delivery
  • Emergency Manager Portal – for city operations and event command
  • Critical Event Response Portal – for multi-agency orchestration
• Launched AI-powered Predictive Crisis Response Engine using real-time IoT signals (weather, seismic, traffic, environmental) and ML severity modeling:
  • Reduced false alerts by 41%, improved emergency response time by 23%
  • Enabled real-time risk scoring and automated response playbooks
• Built a GPT-4 + LangChain-powered LLM assistant to draft multilingual alerts and safety briefs:
  • Cut time-to-notify by 35%
  • Compliant with FEMA and DHS multilingual and accessibility standards
• Developed a Retool-based no-code configurator for local jurisdictions:
  • Adopted by 50+ cities, reduced onboarding time by 60%
  • Allowed cities to build their own workflows, triggers, and alert hierarchies
• Enhanced Emergency Manager Portal with drone footage, geofencing, and infrastructure heatmaps
  • Enabled predictive evacuation simulations and escalation decisioning
  • Used risk overlays from sensors and external APIs (e.g., HERE Maps, weather feeds)
• Delivered UX enhancements in the Member Mobile App:
  • Family tracking, geo-fenced alerts, personalized safety statuses
  • Resulted in 48% increase in daily usage during active events
• Delivered persona-specific capabilities for:
  • Civilians – real-time alerts, status confirmations, map-based guidance
  • Emergency Managers – dashboard ops, response metrics, control center
  • First Responders – mobile command, routing, live comms
  • Crisis Coordinators – orchestration, reporting, escalations
• Collaborated with FEMA, Red Cross, and DHS to ensure:
  • Accessibility compliance (WCAG)
  • Multi-agency credentialing and workflow sync
  • Equitable alert access for vulnerable populations
• Aligned product OKRs with crisis resilience, event response automation, and AI-driven transparency goals.

• Lead Veracode’s $10M AI/ML roadmap for AppSec, DevSecOps, and CI/CD tooling.
• Delivered 25% market share growth by launching a transformer-based vulnerability scoring engine combining business context, runtime telemetry, and CVSS weights.
• Built RAG-powered developer assistant using GPT-4 + LangChain:
  • Contextual code snippets and doc auto-generation
  • Reduced onboarding by 42%, API adoption increased 30%
• Directed roadmap for CNAPP/DevSecOps bundles:
  • CI/CD shift-left integration, SBOM compliance tooling
  • Achieved 20% YoY growth from developer-centric customers
• Managed 8 PMs and 75+ engineers, designers, and sales leads:
  • Improved delivery velocity by 22%
  • Reduced roadmap execution delays by 18%
• Presented at OWASP, RSA, BlackHat; led Veracode’s analyst alignment with Gartner and Forrester.
• Built GPT-tagged support triage in Jira:
  • Automated L2 ticket routing and severity scoring
  • Cut SLA breaches by 40%, CSAT rose by 18%
• Launched developer tools for Swagger, Postman, and in-app API sandboxing:
  • Improved trial-to-conversion by 24%
  • Supported policy-aware onboarding and CI/CD scan triggers

Defined OKRs linked to remediation time, coverage %, and audit readiness for SOC2, FedRAMP, NIST buyers.

• Owned strategy for 4 mission-critical products: Assess, CAS, EV Drone App, and Drone Pilot Portal, managing roadmap, UX, go-to-market, Agile delivery, analyst demos, and internal team success.
• Led the launch of Assess, the world’s first AI + drone-based roof insurance claim product:
  • Delivered $2M in net new revenue in Year 1
  • Reduced churn by 15%, lowered claim inspection from 55 → 20 minutes
  • Used AI/ML-powered anomaly detection to automate 75% of claim triage workload
• Spearheaded ideation-to-launch process for EV Drone iOS App:
  • Scaled to 125,000 daily orders, contributing to $475M revenue
  • Integrated HERE Maps + RTK for live tracking → improved adjuster productivity by 7%
• Directed B2B SaaS GTM: launched referral program (+29K daily orders), optimized PMF via A/B testing (+20% fill rate), reduced GTM time by 20%, and analyzed 30+ markets + 300 customer insights.
• Designed and scaled Claim Assignment Service (CAS):
  • Boosted API adoption by 44%, raised revenue by $1M in 6 months
  • Cut API latency by 81%, uptime hit 99.9%
  • Used Postman, Swagger, Bugsnag, and Sematext for platform observability and web service testing
• Built Drone Pilot Portal:
  • Onboarded 500+ freelance pilots
  • Eliminated manual drone distribution (saved $0.5M/year)
  • Integrated Checkr for verification, LMS for certification → total savings of $1.5M/year
• Managed 8 PMs, drove cross-team Agile execution across 75+ engineers
• Awarded Winner Circle – Top 5 Employees
• Tools: Xactware, Mixpanel, Pendo, Datadog, MS Azure, AWS

Clients: EllieMae, Kaiser Permanente, PostNord, VMware | 2016 – 2023

• Served as RTE (Release Train Engineer) for 4 SAFe ARTs → improved PI delivery predictability by 32%
• Implemented Jira + JSM systems for support and engineering teams:
  • Built SLA dashboards, automated triage
  • Reduced backlog age and escalations by 45%
• Built OpenAI-based LLM bots for ticket tagging and reply drafting → reduced L2 manual load by 50%
• Integrated LangChain, HuggingFace + semantic vector DBs (Pinecone) for knowledge base querying
• Guided EllieMae and PostNord through ML-based onboarding score models and Jira ITSM flows
• Delivered GDPR/SOC2-compliant sandbox dev environments for all contract clients

• Led global product roadmap for API Management, IIoT integration, and MDM; enabled 38% revenue growth by introducing subscription monetization and reducing time-to-market to 8 months.
• Positioned Software AG as a Gartner and Forrester MQ Leader by leading analyst briefings and coordinating roadmap alignment with key market trends.
• Launched generic IIoT-enabled MDM product:
  • Secured two multi-million dollar enterprise accounts
  • Delivered API-first architecture with MQTT/OPC-UA compatibility
• Delivered $10M+ in sales via advanced analytics dashboards using Databricks + D3.js; visualized ROI from API traffic, error logs, and latency clusters.
• Managed 350+ developer hackathons across APAC + MENA; used Postman + sandbox environments to drive trial conversions (+22%).
• Enhanced Swagger-based onboarding with role-based flows and contextual help — reduced early churn by 19%.
• Oversaw customer support escalation through Jira/ITSM integrations; tracked NPS + analytics via Mixpanel and Looker.
• Collaborated with sales, legal, and engineering to align API access with GDPR, ISO 27001, and SOC 2 compliance.
• Delivered LMS-style onboarding + GTM assets for customer engineering teams.

• Delivered GE’s first cross-division Digital Asset Passport → reduced asset downtime by 21%, saved $2B+ annually
• Built "Back to Grid Metering" for solar assets:
  • Enabled reverse energy sale to grid
  • Boosted customer ROI by 25%
  • Supported power planning improvements of 15%
• Integrated ML-based predictive failure models → 7% cost reduction in inverter replacement
• Deployed Android-based APM App for Enphase → boosted sales by 200%
• Converted 40+ legacy documentation libraries (since 1970) into a searchable digital index → increased contract renewals by 12%
• Created Dev Bytes video series and training → increased lead conversion by 40%
• Led predictive analytics for grid and solar failures → reduced maintenance by 77%

• Built “Naveentha” + “Daily Log Central” to streamline Agile activity logging and reporting → achieved 250% SDLC velocity gain
• Administered Jira for 100+ users: workflows, dashboards, automations, and SLAs
• Integrated Confluence for PRDs + release tracking → improved visibility across 6 product teams
• Piloted SAFe Agile practices including ART setup, sprint backlog breakdown, and PI planning
• Created sprint health dashboards and blocker heatmaps using Power BI

• Built REST APIs and Java backend modules for enterprise incentive systems and customer management platforms
• Refactored legacy code → improved response latency by 25%
• Integrated CI/CD pipelines using Jenkins, improved regression cycles by 35%
• Created test harnesses using Postman + JUnit; documented APIs in Swagger
• Mentored 3 junior engineers and documented tech stack for long-term maintainability