Karun Gaba
Digital Product Management
Gurgaon
Summary
Digital Product Management Professional with over 8 years of strategic expertise in Business Operations, Partner Experience, Channel Marketing and Program Management across various industries including Health Insurance, Hospitality, Healthcare, and B2B Insurance Broking. Proven ability to lead cross-functional teams, drive product innovation, and implement process improvements that result in measurable business success.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Manager - Digital Product Management
Prudent Insurance Brokers
4 2023 - Current
- Lead end-to-end product strategy and execution, ensuring timely and high-quality project delivery
- Conduct user research and gather feedback to inform product decisions and enhancements
- Maintain high standards for product documentation, including PRDs and user personas
- Collaborate with cross-functional teams and stakeholders to align on goals and deliverables
- Drive process improvements, manage product backlog, and prioritize enhancements
- Oversee vendor-based application and integrations with In-house applications and Salesforce
- Spearhead the development of an in-house booking application to replace the existing system.
Program Manager - Channel Marketing
Dr Lal PathLabs
02.2022 - 04.2023
- Managed the partner life cycle for 5000+ franchise partners, enhancing satisfaction and engagement
- Developed product roadmaps and features by gathering insights and coordinating with cross-functional teams
- Executed strategies for partner onboarding, business growth, and market penetration
- Led market gap analysis and feature development for the Franchisee Portal
- Collaborated on a digital mapping application for market analysis
- Created BRDs, managed project milestones, and tracked KPIs
- Coordinated with teams for go-to-market strategies and product enhancements.
Program Manager - Partner Experience
OYO
11.2018 - 02.2022
- Fostered positive relationships between OYO and its partners by developing and executing engagement strategies, including communications, testimonials, tech initiatives, and webinars
- Spearheaded the adoption and successful implementation of key strategic projects and SaaS products across 12,500+ hotels, leading to significant improvements in occupancy rates
- Enhanced Partner Net Promoter Score (NPS) and overall satisfaction through strategic communication and the implementation of advanced technology solutions
- Collaborated with Business Finance, Legal, and Market Finance teams to drive collections and recovery projects, optimizing financial operations and partner relations.
Team Lead - Business Operations
Apollo Munich Health Insurance
12.2015 - 11.2018
- Managed vendor operations with 40 calling agents for verification processes, enhancing communication effectiveness and reducing non-disclosure fraud and legal cases
- Drove process improvements for greater operational efficiency
- Coordinated with Regional Offices, Branches, and TPAs to streamline operations
- Oversaw internal audits, grievance redressals, IT issues, and online transaction failures
- Rapidly took on responsibility for managing a team of 3, improving performance and reporting.
Education
Executive PGDM (On Campus) - Marketing & Information Management
MDI Gurgaon
Gurugram, Haryana 08.2023 - 05.2025
Distance MBA - Insurance Management
Amity University
Noida, Uttar Pradesh 08.2016 - 05.2018
BBA - General Management
IB College (Kurukshetra University)
Panipat, Haryana 04.2011 - 05.2014
Skills
Product Strategy & Execution
Certification
Product Management, Great Learning, 07/01/23
Systemskills
- MS Office
- Google Suite
- Freshdesk
- ZOHO ITSM
- Github
- Zira
- Confluence
Personal Information
Hobbies: Workout, Travel, Movies, Cricket
Timeline
Executive PGDM (On Campus) - Marketing & Information Management
MDI Gurgaon
08.2023 - 05.2025
Program Manager - Channel Marketing
Dr Lal PathLabs
02.2022 - 04.2023
Program Manager - Partner Experience
OYO
11.2018 - 02.2022
Distance MBA - Insurance Management
Amity University
08.2016 - 05.2018
Team Lead - Business Operations
Apollo Munich Health Insurance
12.2015 - 11.2018
BBA - General Management
IB College (Kurukshetra University)
04.2011 - 05.2014
Manager - Digital Product Management
Prudent Insurance Brokers
4 2023 - Current
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