Dr. Sayan Saha
Healthcare IT, MBA, BDS
Kolkata
Summary
Seasoned Application Development Team Lead with 8 years of overall IT experience in Epic System implementations, optimizations and steady-state teams, possessing leadership and technical skills required to drive teams toward optimal results. Experience spans across all phases of Epic implementation, large-scale expansions, build, testing, Go-live and post Go-live support. Assisted clients transition from Legacy systems to Epic system.
Skilled at analyzing, troubleshooting, resolving issues, providing end user education and hence provided SME level support in module specific areas and healthcare domains.
Promotes dynamic and flexible application of best practice. Endlessly adaptable to suit ongoing business needs, personnel strengths and development challenges.
Overview
11
11
years of professional experience
Work History
Application Development Team Lead
Accenture Solutions Pvt Ltd
07.2022 - Current
- Supervised the team by planning all daily activities including application enhancements and planned maintenance.
- Defined project-wide performance metrics from team's perspective such as developmental milestones, timeline goals and required completion dates.
- Functioned as a subject matter expert (SME) for Radiant and Cupid modules.
- Communicated directly with project stakeholders, providing timely updates on project advancement.
- Synergized with 3rd party vendors, interface teams and other external systems to ensure seamless data interoperability, integration of images and reports with the EHR.
- Formulated strategies for application development framework creation and developmental processes.
- Participated in design and planning exercises for EHR upgrades.
- Guided team in layout modifications to improve the EHR functionality.
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Explained project technical risks and benefits during project kick-off.
- Identified staff knowledge deficiencies, scheduling educational activities to correct gaps in previous training.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Assigned territories and reported to senior leadership as needed.
- Spearheaded technical discussion roundtables to track progress, manage team's bandwidth and optimize future resource distribution.
- Managed administrative tasks like capacity planning, time tracking, effort estimation, monthly/weekly status reports.
- Trained and mentored team members/new resources to ramp them up to productivity.
Consultant
Deloitte Consulting Pvt Ltd
09.2019 - 07.2022
- Supported end users with business analysis, documentation, caregiver education and training.
- Implemented the EHR in Radiology, Cardiology and Endoscopy clinics and hospitals for client in UK.
- Liaised with Clinical Informaticists, management, and clinicians to better understand their needs and recommend appropriate solutions.
- Functioned as a subject matter expert (SME) for Radiant and Cupid modules.
- Supported the client in implementation of new ancillary systems and transition of information from other Legacy systems.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities. Got appreciation for the same directly from the client leadership as well.
- Managed multiple deadlines across several move/add/change projects to meet dynamic needs of multiple clients across locations.
- Evaluated testing of various EHR workflows during major implementations and Go-Live.
- Extended support in build activities in clinical modules within the application teams.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Functioned as a peer reviewer and data courier analyst as a part of change control.
Business Analyst
Deloitte Consulting Pvt Ltd
05.2016 - 08.2019
- Performed and planned all daily activities like incident management, build and planned maintenance, identify areas of improvement.
- Improved business direction by prioritizing users and implementing changes based on collected feedback.
- Analyzed open tickets, backlog, and tasks to provide resolution.
- Analyzed key aspects of the clinical workflow of the EHR and provided value-adds to the physicians, nurses, techs.
- Identified patterns and trends in large data sets and provided actionable insights.
- Performed system and integration testing of new scenarios according to changes to the functional area.
- Performed root cause analysis (RCA) of break-fixes, detecting bugs in the clinical workflow, defect logging.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Interacted with key end users to understand business needs and translate into requirements and project scope.
- Developed test scripts for BAT (Business Acceptance Testing), UAT (User Acceptance Testing), regression test packs to test new and amended software or system updates.
- Provided technical support for troubleshooting analytics and reporting issues to end users.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Intern
Deloitte Consulting Pvt Ltd
02.2016 - 05.2016
- Published preventive, proactive, personalized patient driven healthcare methodologies.
- Completed research, compiled data, updated spreadsheets, and produced timely report.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
Intern
Apollo Gleneagles Hospital
05.2015 - 08.2015
- Analyzed problems of rampant restricted antibiotic use and worked with doctors and nurses to develop solutions.
- Provided project progress updates and proposed solutions to issues.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Collaborated with senior management on new initiatives to build confidence.
- Prepared project presentations and reports to assist senior staff.
- Participated in workshops and presentations related to projects to gain knowledge.
Doctor
Primary Care Hospital
04.2014 - 05.2014
- Evaluated patient histories, complaints, and current symptoms.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.
- Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
- Engaged with other professionals to impart knowledge and discuss best treatment courses.
- Monitored patients' conditions and progress to reevaluate treatment.
- Educated patients and families on health conditions to raise awareness.
- Collected, recorded and maintained patient medical history, reports and examination results.
Dentist
Private Dental Clinic
10.2012 - 03.2014
- Teamed with other physicians, and health care providers to provide well-rounded care for complex dental cases.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Removed wisdom teeth and performed root canals.
- Completed consultations with patients for treatment plan.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Treated patients undergoing substance abuse treatment, detoxification, and motivated them to leave bad habits.
- Took detailed notes on patient conditions and diagnoses.
- Coached patients on the benefits of preventive dental care.
- Diagnosed and treated patients suffering from chronic dental conditions.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.
- Advised patients on appropriate treatment for pain and gave specific home care instructions.
Education
MBA - Hospital And Healthcare Administration
Symbiosis Institute of Health Sciences
Pune, Maharashtra03.2016
Bachelor of Dental Surgery - BDS
Gurunanak Institute of Dental Sciences & Research
Kolkata, West Bengal09.2012
Skills
Epic Radiant certified
Epic Cupid certified
OnBase System Admin Healthcare certified
Application Design
Software Development
Applications Development
Customer Support
Training and Mentoring
End-User Training
Application Testing
Verbal and Written Communication
Timeline
Application Development Team Lead
Accenture Solutions Pvt Ltd
07.2022 - Current
Consultant
Deloitte Consulting Pvt Ltd
09.2019 - 07.2022
Business Analyst
Deloitte Consulting Pvt Ltd
05.2016 - 08.2019
Intern
Deloitte Consulting Pvt Ltd
02.2016 - 05.2016
Intern
Apollo Gleneagles Hospital
05.2015 - 08.2015
Doctor
Primary Care Hospital
04.2014 - 05.2014
Dentist
Private Dental Clinic
10.2012 - 03.2014
MBA - Hospital And Healthcare Administration
Symbiosis Institute of Health Sciences
Bachelor of Dental Surgery - BDS
Gurunanak Institute of Dental Sciences & Research