Neha Bharti
Delhi
Summary
Organized and reliable professional skilled in managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to achieve team objectives. Seasoned Customer Service Associate providing highest quality service and making customers feel welcome. Committed to learning and developing new skills to enhance performance.
Overview
6
6
years of professional experience
Work History
CXQO Associate
Amazon.com
Delhi
01.2022 - Current
- Performed data collection tasks related to an Amazon Go Service.
- Executed tasks assigned by adhering to Standard Operating Procedures (SOPs) and pre defined guidelines.
- Assisted in escalations.
Customer Service Associate
Amazon.in
Delhi
09.2020 - 03.2021
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Improved customer satisfaction ratings by addressing issues and by providing resolution.
Recruiters Relationship Manager
Talenttrack.in
Delhi
09.2019 - 02.2020
- Built and maintained relationship with new and existing clients while providing high level of expertise.
- Used effective sales strategies to convince clients to accept proposals, resulting in increase in new business.
Education
Post Graduate Diploma of Managment - Marketing and HR
New Delhi Institute of Management
New Delhi, India04.2019
B.Tech - Electronics and Telecommunication
BIJU PATTNAIK UNIVRSITY OF TECHNOLOGY
Bhubaneswar04.2016
Skills
- MS Office proficiency
- Client management
- Effective communication
- Service support
- Relationship management
Languages
- Hindi
- English
Certifications
- Project Management
- MS Office
Timeline
CXQO Associate
Amazon.com
01.2022 - Current
Customer Service Associate
Amazon.in
09.2020 - 03.2021
Recruiters Relationship Manager
Talenttrack.in
09.2019 - 02.2020
Post Graduate Diploma of Managment - Marketing and HR
New Delhi Institute of Management
B.Tech - Electronics and Telecommunication
BIJU PATTNAIK UNIVRSITY OF TECHNOLOGY
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