MEHARAJ BANU
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
CXQO Associate
Amazon Development Centre India
01.2022 - 11.2023
- Cxqo Associate is a machine learning process
- We have to support customer through computer visions and algorithms
- We have help our Amazon Go stores customer in billing and other processes.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Customer Service Executive
Teleperformance
07.2021 - 11.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Promptly responded to inquiries and requests from prospective customers.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Accounts Assistant
Tetramed Surgicals
11.2013 - 09.2015
- I gained experience in sales billing for products
- I was working for applying
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
- Streamlined invoice processing for improved efficiency and timely payments to vendors.
Education
Bachelor Of Commerce - Accounting And Business Management
Chevalier T Thomas Elizabeth college
Chennai 04.2013
12th Std - Accounting And Business Management
Satya Matriculation Higher Secondary School
Chennai 04.2010
10th std in General - General Studies
Satya Matriculation Higher Secondary School
Chennai 06.2008
Skills
- CRM (Customer Relationship Management) Software
- Tally ERP
- Sales & Purchase orders
- Adobe Photoshop
- Adobe illustrator
- Canva
- Power point
- Word
- Excel
- Outlook
- Accounts Payable/Receivable
- General Ledger Management
- Time Management
- Attention to Detail
- Computer Skills
- Relationship Building
- Courteous and Professional
- MS Office
- Customer Relationship Management (CRM)
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Creative Thinking
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Training & Internship
Digital Marketing Intern @ Careerschool HR Solutions (01/12/2023 to 30/04/2024)
- Poster & video creation
- Campaign Management
- Social Media Marketing
- SEO
- Email Marketing
- Keyword Analysis
- Blogging & Content Writing
- Google Analysis
Timeline
CXQO Associate
Amazon Development Centre India
01.2022 - 11.2023
Customer Service Executive
Teleperformance
07.2021 - 11.2021
Accounts Assistant
Tetramed Surgicals
11.2013 - 09.2015
Bachelor Of Commerce - Accounting And Business Management
Chevalier T Thomas Elizabeth college
12th Std - Accounting And Business Management
Satya Matriculation Higher Secondary School
10th std in General - General Studies
Satya Matriculation Higher Secondary School
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