Dynamic Desktop Support Engineer with proven expertise at Schemax Expert Techno Private Limited, excelling in troubleshooting and resolving complex IT issues. Skilled in remote desktop support and system administration, I effectively enhance user experience and streamline operations through collaboration and technical proficiency. Committed to delivering exceptional service and optimizing network connectivity.
Overview
1
1
year of professional experience
2023
2023
years of post-secondary education
Work History
Desktop Support Engineer
Schemax Expert Techno Private Limited
Vishakapatnam
11.2024 - 03.2026
Provided technical support for desktop hardware and software issues.
Installed and configured operating systems and applications for users.
Diagnosed computer problems and recommended appropriate solutions.
Documented support requests and resolutions in ticketing system.
Assisted employees with network connectivity and peripheral setups.
Maintained inventory of IT equipment and software licenses.
Coordinated with vendors for hardware repairs and replacements.
Installed, configured and maintained computer hardware, software and peripherals.
Troubleshot network connectivity issues for both wired and wireless connections.
Provided technical assistance to users in person, via phone or email.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Created detailed documentation for IT processes, procedures and troubleshooting steps.
Provided training to end-users on basic usage of computer applications.
Collaborated with other teams within the organization to resolve complex incidents quickly.
Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.