Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
DRUPATH TARUN TEJA KAKARLA

DRUPATH TARUN TEJA KAKARLA

Visakhapatnam

Summary

Dynamic Desktop Support Engineer with proven expertise at Schemax Expert Techno Private Limited, excelling in troubleshooting and resolving complex IT issues. Skilled in remote desktop support and system administration, I effectively enhance user experience and streamline operations through collaboration and technical proficiency. Committed to delivering exceptional service and optimizing network connectivity.

Overview

1
1
year of professional experience
2023
2023
years of post-secondary education

Work History

Desktop Support Engineer

Schemax Expert Techno Private Limited
Vishakapatnam
11.2024 - 03.2026
  • Provided technical support for desktop hardware and software issues.
  • Installed and configured operating systems and applications for users.
  • Diagnosed computer problems and recommended appropriate solutions.
  • Documented support requests and resolutions in ticketing system.
  • Assisted employees with network connectivity and peripheral setups.
  • Maintained inventory of IT equipment and software licenses.
  • Coordinated with vendors for hardware repairs and replacements.
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Provided technical assistance to users in person, via phone or email.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Created detailed documentation for IT processes, procedures and troubleshooting steps.
  • Provided training to end-users on basic usage of computer applications.
  • Collaborated with other teams within the organization to resolve complex incidents quickly.
  • Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.

Education

Bachelor of Technology - Computer Science

Pragati Engineering College
Surampalem , India
06.2018 - 08.2022

Sasi Junior College
Tanuku, India

Skills

  • C Language
  • Python
  • 4G call flow- epc, dpdk
  • 5G call flow
  • Networking
  • Desktop troubleshooting
  • Operating system installation
  • Network connectivity
  • Remote desktop support
  • Team collaboration
  • System administration

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner (A1)
A1

Timeline

Desktop Support Engineer

Schemax Expert Techno Private Limited
11.2024 - 03.2026

Bachelor of Technology - Computer Science

Pragati Engineering College
06.2018 - 08.2022

Sasi Junior College
DRUPATH TARUN TEJA KAKARLA