Dr. Viddhi Grover
Health Insurance Professional
Gurugram
Summary
Over 20 Years of Experience in Health Insurance across verticals- Health Claims, Cashless, CRCM, Corporate Relations, Underwriting and Cross sell.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Vice President
Marsh India Brokers, Delhi NCR
2019.01 - Current
- Responsible for client retention
- Redesigning the Employee benefit schemes for multinational as well as Govt projects.
- Working on various govt. tenders
- Client engagement activities – monthly dashboards, quarterly reviews
- Claims, Cashless & data management Regulator updates to client.
- Consulting client and cross sell.
General Manager
Medi-Manage || India Insurer Risk Management Broker
2014.01 - 2019.06
- Manage/ India Insure Risk Management, TPA management Claim control mechanism Elaborative Claim analysis Audit for major corporates Engaging in wellness activities Retention of North zone corporates.
- Analyzed market trends and competitor activities to create competitive advantages.
- Formulated policies and procedures to streamline operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Team Manager
Bajaj Allianz GIC
2011.01 - 2014.01
- Underwriter- Retail Policies
- Responsible for training programs for brokers and corporates.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
Excecutive- CRCM To Sr Manager- Cashless Head
Raksha TPA Private Limited
Faridabad
2004.01 - 2011.04
- Achieved Star Performer Award from CEO
- Multiple Promotions
- Leading Claims vertical from PSUs to Private Insurers
Education
Medicine
B P S Ay. Medical College Sonepat (Gohana)
Sonepat 1995.06 - 2001.01
Skills
Claims Management, Enhancing, Compliance Management Good Listener, Cost Annalysis || Reduction, Effective Communication, Client engamenet, Cx & Ex,
Certification
ACHIEVEMENTS & CERTIFICATES
Accomplishments
- Standing Ovation Award by Marsh CEO
- Brilliant Certification By Raksha CEO
- ISO Audit
- Six Sigma
- Associate From Insurance Institute of India.
- Participated in Multiple outbound training programs.
Timeline
Vice President
Marsh India Brokers, Delhi NCR
2019.01 - Current
General Manager
Medi-Manage || India Insurer Risk Management Broker
2014.01 - 2019.06
Team Manager
Bajaj Allianz GIC
2011.01 - 2014.01
Excecutive- CRCM To Sr Manager- Cashless Head
Raksha TPA Private Limited
2004.01 - 2011.04
Medicine
B P S Ay. Medical College Sonepat (Gohana)
1995.06 - 2001.01
ACHIEVEMENTS & CERTIFICATES
Brilliant certification from Raksha TPA CEO
Part of internal audit for ISO certificate
Six sigma Training certificate from ISI
Associate from III
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