Dulal Roy
Kolkata
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback and dedicated to enhancing employee satisfaction and business success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cloud Engineer position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Leader
Assurant, Inc.
02.2019 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Senior Processor, SME, Team Lead
CoreLogic, Inc.
03.2015 - 12.2018
- Subject Matter Expertise in Criminal Record Checks, Training and Development, Problem Solving, Collaboration and Cross-Functional Teamwork, Documentation and Process Improvement, Data Analysis and Reporting.
- Monitored daily workflow processes to ensure timely completion of tasks within established deadlines.
- Identified areas where existing processes could be improved upon or where additional training was necessary for staff members involved in the loan process.
- Followed staffing strategies to achieve production goals.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Offered training and support to keep team members motivated and working toward objectives.
- Offered one-on-one support for team members and managers to drive continuous improvement.
Analyst
Cambia Health Solutions, Inc.
10.2014 - 01.2015
- Identified and resolved problems through root cause analysis and research.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Team Member Processor
Bank Of America
10.2011 - 09.2014
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Bachelor of Arts - Arts
Vivekananda Collage
Alipurduar04.2010
Skills
- Digital : Google Cloud
- Digital : Cloud Computing (General)
- Digital : DevOps Continuous Integration and Continuous Delivery (CI/CD)
- Digital : Docker
- Digital: Terraform
- Digital : Microservices
- Certified Google Cloud Generative AI learning Series Curriculum
- Digital : SAP S/4HANA Enterprise Management - Sales
- SAP ERP Sales and Distribution (SD)
- Enterprise Solutions : SAP - Business Communication Foundation
- Team Supervision
- Quality Improvement
- Shift Scheduling
- Complex Problem-Solving
- Goal Setting
- Performance Evaluations
- Coaching and Mentoring
- Leading Team Meetings
- Work Planning and Prioritization
- Analytical Thinking
- Overtime Management
Certification
- Certified Google Cloud Associate Engineer certified , Google.
- Contextual Masters certified
- Checker Academy certified.
- Enterprise Solutions : SAP - Business Communication Foundation certified
- Digital : Continuous Integration and Continuous Delivery Intermediate certified
Languages
Bengali
English
Hindi
Timeline
Team Leader
Assurant, Inc.
02.2019 - Current
Senior Processor, SME, Team Lead
CoreLogic, Inc.
03.2015 - 12.2018
Analyst
Cambia Health Solutions, Inc.
10.2014 - 01.2015
Team Member Processor
Bank Of America
10.2011 - 09.2014
Bachelor of Arts - Arts
Vivekananda Collage
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