P DURGA SUMANTH
Hyderabad
Summary
"Customer-focused Technical Support Associate with 2 years of experience providing technical assistance to end-users in a fast-paced environment. Skilled in diagnosing and resolving hardware and software issues for desktops, laptops, and mobile devices. Proficient in using ticketing systems to track and prioritize support requests. Strong communication skills, with a proven ability to explain technical concepts to non-technical users. Committed to delivering excellent customer service and ensuring timely resolution of technical issues to minimize downtime."
Overview
2
2
years of professional experience
Work History
Technical Support Associate
TECHMAHINDRA
09.2022 - Current
- I am working as Technical Associate at Techmahindra for Verizon project through chat support
- Resolved technical issues, billing inquiries, and product questions, maintaining 95% customer satisfaction rating
- Collaborated with cross-functional teams to address complex customer issues and provide timely solutions
- Assisted in training new chat support agents, improving their efficiency and performance
- Conducted follow-up calls to ensure customer issues were fully resolved, resulting in increased customer loyalty
- Utilized chat support software to efficiently handle multiple customer inquiries simultaneously.
Education
Master of Business Administration - Human Resources
KGR Institute of Technology And Management
06.2024
Bachelor of Commerce - Commerce
A.V College of Arts, Science And Commerce
Hyderabad07.2022
Skills
- Good Communication
- Technical Proficiency (Verizon products and services)
- Effective Written Communication
- Problem-Solving
- Multitasking
- Time Management
- Sales and Upselling
- Conflict Resolution
- Team Collaboration
- Remote Technical Support
Hobbies and Interests
- Learning new things
- Travelling
- Music
- Playing games
Timeline
Technical Support Associate
TECHMAHINDRA
09.2022 - Current
Master of Business Administration - Human Resources
KGR Institute of Technology And Management
Bachelor of Commerce - Commerce
A.V College of Arts, Science And Commerce
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