Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Vidisha Shinde

Vidisha Shinde

Pune

Summary

To have a challenging career at a professional organization where I can utilize the things that I’ve learn in my course of technical education .To learn about the work and be of a good use to the organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Support Associate

Tech Mahindra
Pune
10.2023 - Current
  • Resolved issues related to network connectivity, printers, operating systems, applications, and other IT-related topics.
  • Provided technical support to customers by identifying causes of problems, researching and offering effective solutions.
  • Recorded help desk calls by documenting issues, solutions and closing tickets.

Senior Technical Support Advisor

Concentrix
Pune
12.2021 - 03.2023
  • Advised on software and hardware usability and accessibility, assisting customer with proper resolution
  • Communicated with service users, explaining complex technical information with ease and clarity.

System Administrator

Aureole School of Business Management
Pune
  • Improved and maintained existing IT processes and system documentation to create easy to use reference guides.
  • Worked for Digital Marketing and Computer Labs

Intern

Emergeflow Technologies
Pune

Worked as an intern at Emergeflow Technologies with projects titled Patient registration, CA CRM CMS and CredKnow as a full-stack developer using PHP and Bootstrap

Education

B.E - I.T

International Institute of Information Technology
Pune
05.2020

High School Diploma -

NCL Junior College
Pune
06.2012

SSC -

Kalmadi Shamrao HighSchool
Pune
06.2010

Skills

  • Intermediate C, HTML and MYSQL
  • Good at Communication, Problem Solving and Troubleshooting
  • Microsoft Office Suite
  • Highly responsible and reliable
  • Microsoft Excel

Certification

  • Completed a course in Python
  • Completed a course in Manual Testing + Automation Testing+ Selenium Cucumber with SQL, API and DevOps training

Languages

English
First Language
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2

Timeline

Technical Support Associate

Tech Mahindra
10.2023 - Current

Senior Technical Support Advisor

Concentrix
12.2021 - 03.2023

System Administrator

Aureole School of Business Management

Intern

Emergeflow Technologies

B.E - I.T

International Institute of Information Technology

High School Diploma -

NCL Junior College

SSC -

Kalmadi Shamrao HighSchool
Vidisha Shinde