Vidisha Shinde
Pune
Summary
To have a challenging career at a professional organization where I can utilize the things that I’ve learn in my course of technical education .To learn about the work and be of a good use to the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Associate
Tech Mahindra
Pune
10.2023 - Current
- Resolved issues related to network connectivity, printers, operating systems, applications, and other IT-related topics.
- Provided technical support to customers by identifying causes of problems, researching and offering effective solutions.
- Recorded help desk calls by documenting issues, solutions and closing tickets.
Senior Technical Support Advisor
Concentrix
Pune
12.2021 - 03.2023
- Advised on software and hardware usability and accessibility, assisting customer with proper resolution
- Communicated with service users, explaining complex technical information with ease and clarity.
System Administrator
Aureole School of Business Management
Pune
- Improved and maintained existing IT processes and system documentation to create easy to use reference guides.
- Worked for Digital Marketing and Computer Labs
Intern
Emergeflow Technologies
Pune
Worked as an intern at Emergeflow Technologies with projects titled Patient registration, CA CRM CMS and CredKnow as a full-stack developer using PHP and Bootstrap
Education
B.E - I.T
International Institute of Information Technology
Pune05.2020
High School Diploma -
NCL Junior College
Pune06.2012
SSC -
Kalmadi Shamrao HighSchool
Pune06.2010
Skills
- Intermediate C, HTML and MYSQL
- Good at Communication, Problem Solving and Troubleshooting
- Microsoft Office Suite
- Highly responsible and reliable
- Microsoft Excel
Certification
- Completed a course in Python
- Completed a course in Manual Testing + Automation Testing+ Selenium Cucumber with SQL, API and DevOps training
Languages
English
First Language
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Technical Support Associate
Tech Mahindra
10.2023 - Current
Senior Technical Support Advisor
Concentrix
12.2021 - 03.2023
System Administrator
Aureole School of Business Management
Intern
Emergeflow Technologies
B.E - I.T
International Institute of Information Technology
High School Diploma -
NCL Junior College
SSC -
Kalmadi Shamrao HighSchool