Amir Raza Madni Mallick
Mumbai
Summary
Technical Support Associate with SITEL Group India Pvt. Ltd., skilled in resolving complex issues and improving customer satisfaction. Expertise in Python and data analysis enhances team collaboration and process efficiency. Proven track record in optimizing support operations and building strong client relationships.
Overview
1
1
year of professional experience
Work History
Technical Support Associate
SITEL Group India Pvt. Ltd.
10.2022 - 07.2023
- Provided technical assistance and troubleshooting support to clients.
- Ensured smooth resolution of queries while maintaining customer satisfaction.
- Documented recurring issues and collaborated with teams to improve support processes.
Education
Master of Science -
International Institute of Information Technology
BangaloreBachelor of Science -
RD National College
IndiaSome College (No Degree) -
Sri Gajanan Maharaj College
IndiaHigh School Diploma -
Holy Family High School
India Skills
- Python
- System documentation
- MySQL
- SQLite
- Apache Spark
- Remote support
- Software installation
- Network configuration
- Data analysis
- Customer relationship management
- Issue resolution
- Team collaboration
- Time management
- Application support
Projects
School Management Desktop Application, Developed a School Management Desktop Application to manage records, fees, and attendance., Python, SQLite, MySQL
Languages
- English, Fluent
- Hindi, Fluent
- Urdu, Fluent
- Marathi, Basic
Academic Extracurricular
- Participated in Carol Music Competition at school level.
- Served as Sub-HOD for Gaming (TECTRIS event) at college.
Timeline
Technical Support Associate
SITEL Group India Pvt. Ltd.
10.2022 - 07.2023
Master of Science -
International Institute of Information Technology
Bachelor of Science -
RD National College
Some College (No Degree) -
Sri Gajanan Maharaj College
High School Diploma -
Holy Family High School