Varun Bappanna
Hyderabad
Summary
Seeking for a challenging and interesting job in IT industry willing to take challenge any time to make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization with devotion and challenging work.
Overview
4
4
years of professional experience
1
1
Certification
7
7
years of post-secondary education
Work History
Technical Support Associate
Bell Techlogix
12.2023 - Current
- Delivered technical support for enterprise applications and hardware, providing resolutions through chat, email, phone, and remote sessions to ensure high customer satisfaction.
- Hands-on experience in Windows, Mac OS, mobile device support, Active Directory, and network troubleshooting (LAN/WAN/Telephony).
- Provided application support and troubleshooting for web-based applications; skilled in analyzing logs, error messages, and using tools like ServiceNow & JIRA for incident management.
- Installed and configured laptops/desktops with standard images, supported mobile device deployment, and managed asset tracking.
- Collaborated with cross-functional infrastructure teams (Networking, Telephony, Video Conferencing) to resolve technical issues and ensure service uptime.
- Familiar with ITIL processes (Incident, Problem, Change) and SLAs; documented RCA and preventive measures for recurring issues.
- Provided A/V and conferencing support, including troubleshooting daily VC system operations and event setups.
Associate Technical Support
NTT DATA
08.2023 - 10.2023
Associate Technical Support Professional
DXC Technology
09.2022 - 08.2023
- Provided professional technical support for B2B associates, focusing on Azure Active Directory, Bitlocker, Windows Installation, and VPN troubleshooting.
- Managed incident resolution using SNOW tool, ensuring efficient and timely troubleshooting.
- Proficient in Microsoft applications including MS Teams, Outlook, OneDrive, and M365 applications.
- Documented technical processes and procedures to facilitate knowledge sharing and training.
- Supported network installation and firewall configuration, ensuring seamless operations for users.
Data Acquisition Specialist
Meltwater
03.2022 - 09.2022
- HTML Writing Xapth Writing Regx Extracting Data from Website using the tools Kiban and Atlas.
Intern
Trip Thrill
- Rebuilt a frontend part existing website using HTML CSS JavaScript under the guidance and monitoring of Leads as per the new requirements from the clients.
Education
B.Tech/B.E. - Computer Science & Engineering
Guru Nanak Dev Engineering College
Bidar 08.2016 - 08.2020
Diploma in Computer Science Engineering -
Nittur Polyethnic Bidar
Bidar 08.2013 - 05.2016
Skills
- Communication Skills
- Incident Management
- Azure Active Directory
- ITIL
- Network Troubleshooting
- Javascript
- HTML
- CSS
- Servicenow
- Servicenow Tool
Certification
- Career Edge Knockdown the Lockdown
- C Programming
- Learning SQL Programming
- Communication Foundations (with Audio Descriptions)
- Technical Support Fundamentals
- Basic of Computer Networking
Personal Information
Name: Varun.Bappanna
Location: India
Phone: +91-8095648559
Email: varunbappanna.com
LinkedIn:www.linkedin.com/in/varun-bappanna-varun7190461b7
Portfolio: your-portfolio-link (Replit)
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Timeline
Technical Support Associate
Bell Techlogix
12.2023 - Current
Associate Technical Support
NTT DATA
08.2023 - 10.2023
Associate Technical Support Professional
DXC Technology
09.2022 - 08.2023
Data Acquisition Specialist
Meltwater
03.2022 - 09.2022
B.Tech/B.E. - Computer Science & Engineering
Guru Nanak Dev Engineering College
08.2016 - 08.2020
Diploma in Computer Science Engineering -
Nittur Polyethnic Bidar
08.2013 - 05.2016
Intern
Trip Thrill