Durga Ananthavalli Bh
Bangalore
Summary
Results-driven supply chain and order management professional with over 8 years of experience in global operations and customer order lifecycle management. Expertise in SAP reporting and managing global customer escalations. Proven track record in end-to-end order execution and enhancing customer satisfaction across diverse regions and time zones.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Order Management Specialist
Applied Materials
10.2017 - 05.2026
- Streamlined order processing procedures, significantly reducing turnaround time from order placement to dispatch.
- Managed comprehensive order processing from initial receipt through to delivery, maintaining accurate records throughout.
- Facilitated backorder management, communicating delays to customers and offering alternative solutions.
- Resolved global customer escalations, including critical tool-down situations, achieving quick resolutions and minimising business disruptions.
- Cultivated strong relationships with key customers, contributing to increased client retention rates.
- Analysed order trends and customer feedback, recommending enhancements to order management system for improved service.
- Work across multiple time zones to support global customer requirements and maintain service levels.
- Handled daily finance inquiries from stakeholders and escalated unresolved issues to senior staff.
- Adapted order management processes to comply with changing regulatory requirements, ensuring legal compliance.
- Contributed as an integral member of the GCC’s pilot team for TSMC’s AZ fab setup.
Order Management / Customer Care / Mid Market
Dell - EMC
07.2014 - 10.2017
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Persuaded customers to maintain orders by delivering clear and effective communication.
- Regular follow up with Partners until closure of issue.
- Coordinated conference calls between Partners and relevant departments to resolve payment, technical and logistics issues promptly.
- Escalated issues to the next level that agents could not resolve.
- Interacted daily with Account Managers and IT hardware resellers across the United States to support sales initiatives.
- Worked independently and as a team member to achieve set goals and objectives.
- Trained and mentored employees to maximise team performance.
- Helped in smooth transition of Canada care queue before moving to Notification team (Order Management).
- Making sure Dell EMC abides by the Federal Law concerning delays, by notifying customers on time.
- Helping other teams outside Notify Team by closing credit requests.
- To run outbound reports and segregate the outbound work to team members according to their workloads.
Education
Bachelor of Commerce And Computers -
Andhra Kesari Degree College - AU
04-2014
Skills
Order management lifecycle
Cross-Timezone Collaboration
MS Office proficiency
SAP / SD (End User) and ERP system
Process Improvement & Compliance
Stakeholder & Customer Relationship Management
Accomplishments
- Received the Make Possible Award for providing excellent Customer Service - E3 Customer Champion - 2019 and 2025
- Received Multiple Star Performer of the Month and Star Performer of the Quarter Awards.
- Managed and exceeded the customer survey score.
Certification
Certified Scrum Master 22'-24'.
Timeline
Order Management Specialist
Applied Materials
10.2017 - 05.2026
Order Management / Customer Care / Mid Market
Dell - EMC
07.2014 - 10.2017
Bachelor of Commerce And Computers -
Andhra Kesari Degree College - AU