Durga Bhavana Majji
Hyderabad
Summary
Working as a Amazon Customer Service Associate with strong communication and problem-solving skills and wants to Join an organization seeking to transition into a dynamic organization to utilize technical skills in Java, C, HTML/CSS, and Python. Also eager to contribute to a collaborative team environment and further enhance knowledge while delivering exceptional service and innovative solutions.
Overview
1
1
Certification
Work History
Amazon Customer Service Associate Non-Voice
Sutherland Global Service
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled more than 50 chats every day.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
Bachelor of Technology, India - EEE
Hyderabad Institute of Technology And Management
Medak, India02.2023
Intermediate - MPC
Bhashyam Jr College
Hyderabad, India04.2017
Secondary Education -
Bhashyam High School
Hyderabad, India03.2015
Skills
- C language
- Java
- HTML/ CSS
- Python
- Customer Service
- Problem Resolution
- Team Collaboration
Certification
C with data structures
Static websites
Responsive Website
Electric design
MY Sql
Arduino Workshop
Solar Ambassador Workshop
Languages
Engilish
Hindi
Telugu
Timeline
Amazon Customer Service Associate Non-Voice
Sutherland Global Service
04.2024 - Current
Bachelor of Technology, India - EEE
Hyderabad Institute of Technology And Management
Intermediate - MPC
Bhashyam Jr College
Secondary Education -
Bhashyam High School
Similar Profiles
Yessenia GuzmanYessenia Guzman
Insurance Agent at Sutherland Global ServiceInsurance Agent at Sutherland Global Service
Dylan PedereDylan Pedere
Team Leader at Sutherland Global ServiceTeam Leader at Sutherland Global Service
Nickleshwaran GovindasamyNickleshwaran Govindasamy
SME Team Leader at Sutherland Global ServiceSME Team Leader at Sutherland Global Service