Durga Prasad Chittoori
Program Director / Global Delivery Head
Hyderabad,Telangana
Summary
Experienced and specialized in Program Management, Operations Management, Global Delivery and People Management with total 29 years of experience working with Global Customers viz Microsoft, Verizon, Google, Infor Inc, Blue Yonder & IBM Japan. Worked over 7 years in USA, Japan, China directly with global customers and the teams supporting the Offshore Delivery model. Streamlined the large account operations to decrease costs and promote organizational efficiency.
Overview
29
29
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Head of Operations
HCL Tech
Hyderabad
03.2010 - 07.2023
- Collaborated with account stake holders for developing and maintaining the annual account budget, monthly & quarterly business forecast, account P&L metrics tracking and action plan
- Responsible for contract management, adherence, improved organization's operational processes to ensure compliance with legal and regulatory requirements.
- Established cost-effective procedures that improved operational efficiency viz utilization, productivity, direct resource cost, offshoring cost & contractor cost optimization.
- Led cross-functional teams to develop innovative solutions to complex operational problems, resulting in improved customer experience
- Responsible for account talent and workforce planning, pyramid optimization, talent on boarding, comprehensive training design.
- Developed KPIs and account dash board to measure operational performance and ensure compliance with organizational goals
- Headed the Integration & Program Management office for a major deal of 500+ team in re-badge and run business model.
Global Delivery Manager
Wipro Technologies
Hyderabad
04.1996 - 03.2009
- Coordinated delivery of contracted statement of works at program level and in full accordance with outlined cost, scheduling and quality terms.
- Managed a group of 6 project managers, 400 peak team to ensure successful delivery of services, SLA compliance and customer satisfaction
- Responsible for ensuring process adherence & key performance metrics of the projects.
- Worked on multiple projects in Fixed Price, T&M and Recurring fixed billing project models, estimations and deliverables.
- Developed the proposals, contract SOWs for the new and ongoing projects.
- Handled the Project risk & compliance tracking, Business continuity and Disaster recovery planning
- Established the stake holder communication and governance structure for the project reviews and reporting.
- Responsible for capacity planning, talent training and ramp up.
Education
Master of Engineering - Computer Science
Birla Institue of Technology And Science (BITS)
Pilani 01.1993 - 05.1994
Bachelor of Engineering - Computer Science And Engineering
Osmania University
Hyderabad 06.1988 - 06.1992
Skills
Operations Management
undefinedCertification
AWS Certified Cloud Practitioner (Registration Number: 442326422)
Timeline
DEVSECOPS - DIGITAL BUSINESS EXECUTIVE (skill soft)
03-2023
AWS Certified Cloud Practitioner (Registration Number: 442326422)
02-2023
Head of Operations
HCL Tech
03.2010 - 07.2023
Advanced Program Management professional from Stanford University (completed in USA)
06-2007
• PMP (Project Management Professional) - (Certification ID: 201203)
10-2004
Global Delivery Manager
Wipro Technologies
04.1996 - 03.2009
Master of Engineering - Computer Science
Birla Institue of Technology And Science (BITS)
01.1993 - 05.1994
Bachelor of Engineering - Computer Science And Engineering
Osmania University
06.1988 - 06.1992
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