HEMANTH NEKKANTI
Hyderabad
Summary
Accomplished ServiceNow Developer with Capgemini Technology Services, enhancing user engagement through dynamic portals and seamless Siebel CRM integration. Expert in JavaScript and ITIL-aligned process optimization, driving 30% self-service adoption. Proficient in agile methodologies, fostering collaboration and innovation. Skilled in workflow automation, ensuring efficient task management and data accuracy.
Overview
4
4
years of professional experience
Work History
ServiceNow Developer / Senior Analyst
Capgemini Technology Services
06.2022 - Current
- Configured dynamic ServiceNow Service Portals to enhance user interactions and drive self-service adoption.
- Developed Client Scripts, Business Rules, Script Includes, UI Policies, and ACLs utilizing JavaScript.
- Designed Service Catalog Items, Record Producers, and Order Guides to ensure accurate data capture.
- Built automated workflows and Flow Designer solutions for efficient approval processes and task assignments.
- Integrated ServiceNow with Siebel CRM using REST and SOAP APIs for seamless data exchange.
- Configured Incident, Problem, Change, and Service Catalog modules in accordance with ITIL best practices.
- Managed user administration and Update Sets across DEV, TEST, and PROD environments.
Education
B.Tech - Electronics & Communication Engineering
Swarnandhra Institute of Engineering & Technology
Narasapur01.2021
Skills
- ServiceNow ITSM platform knowledge
- Incident, problem, and change management
- Major incident handling and service catalog management
- Order guides and record producers expertise
- Service portal development skills
- Proficiency in flow designer and workflow editor
- JavaScript development alongside basic Java skills
- Client scripts creation with business rules implementation
- Utilization of script includes and UI policies configuration
- Management of access control lists (ACLs)
- REST API, SOAP API, and Glide API integration skills
- IntegrationHub fundamentals with Siebel CRM integration experience
- Administration of user roles and permissions
- Management of update sets for deployment purposes
- dashboards creation with report generation capabilities
- Agile methodologies including Scrum practices
Timeline
ServiceNow Developer / Senior Analyst
Capgemini Technology Services
06.2022 - Current
B.Tech - Electronics & Communication Engineering
Swarnandhra Institute of Engineering & Technology