Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SHIKHA

Ghaziabad

Summary

Seasoned professional with 8 years of experience in banking, finance, and telecommunication industries. Expertise in investigating financial crimes, fraud risk management, project, stakeholders, vendor and risk management. Recognized for collaborations, results-driven approach, teamwork, agility, and producing high-quality work.

Overview

8
8
years of professional experience

Work History

Pricing and Ordering Analyst

British Telecom
Gurugram
07.2021 - Current
  • Partnering with internal stakeholders for planning, cost estimation, delivery, and ensuring seamless execution.
  • Independently and accurately conducting portfolio product costing, pricing, and ordering, while ensuring strict compliance with agreed service level agreements.
  • Obtaining quotes from multiple vendors and service providers to align with customer budget requirements.
  • Investigating and fixing any potential issues, and guaranteeing flawless transitions.
  • Formulating viable alternatives that can overcome pricing or ordering barriers, describing the advantages and disadvantages of each proposal.
  • Implementing proactive risk management strategies and escalation procedures to ensure compliance with service level agreements.
  • Creating and overseeing a variety of action tracking tools to monitor service requests and keeping requestors informed about the progress of their request.

Senior Analyst - Operations and Due Diligence

NatWest Group
New Delhi
08.2016 - 07.2021
  • Leading the employee training and development division, creating high-performing teams, and ensuring the seamless transition of new resources within the system.
  • Independently conducting in-depth investigations of potential money laundering and other financial crimes by analyzing customer accounts, patterns, and transaction data.
  • Preparing Suspicious Activity Reports (SARs).
  • Reviewing and updating internal policies and procedures to ensure compliance with current laws and regulations.
  • Responding to regulatory inquiries in a timely and comprehensive manner.
  • Participating in audits and examinations, providing necessary documentation and explanations to auditors and examiners.
  • Conducting thorough examinations of fraudulent activity on bank accounts and sharing prevention strategies to avoid future financial attacks.
  • Processing service requests for bank accounts, including reissuing statements, ordering cheque books, credit books, debit cards, credit cards, settling ATM disputes, bank charges, overdrafts, and updating information in the database.

Education

Post Graduate Diploma - Business and Operations Management

Institute of Management Technology
01.2021

Bachelor of Science (Honors) - Mathematics

Indraprastha College for Women - University of Delhi
01.2016

Skills

  • Project and Stakeholder Management
  • Financial Crimes Investigations
  • Fraud Risk Management
  • Due Diligence
  • Effective Team Collaboration
  • Agility and Problem Solving

Accomplishments

  • Gold Award, For delivering multiple complex projects independently and on time without any errors at British Telecom.
  • Living Our Values Award, Numerous monthly accolades at NatWest Group for consistently surpassing the leadership team's expectations for exceptional performances.
  • Bronze Ovation Award, For presenting and executing impactful process improvement ideas at NatWest Group.

Timeline

Pricing and Ordering Analyst

British Telecom
07.2021 - Current

Senior Analyst - Operations and Due Diligence

NatWest Group
08.2016 - 07.2021

Post Graduate Diploma - Business and Operations Management

Institute of Management Technology

Bachelor of Science (Honors) - Mathematics

Indraprastha College for Women - University of Delhi

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