Dara Visweswara Rao

• Nike, Inc. is an American athletic footwear and apparel corporation headquartered near Beaverton, Oregon, United States.
• It is the world's largest supplier of athletic shoes and apparel and a major manufacturer of sports equipment, with revenue in excess of US$46 billion in its fiscal year 2022.
• Nike help customers in variety of industrial segments to improve their products' performance and reduce their total cost of ownership.
• Coordinated with client for giving acceptable solutions to issues raised by client within predefined stringent time limit through phone and office communicator
• Suggesting and executing configuration changes as and when needed in sales cycle like master data, pricing & Required Business scenarios also
• Suggesting and executing configuration changes as and when needed as part of support engagement
• Effective Handling of user level module management of SD with various functionalities like creation & assignment of Master Data, Pricing, Sales Order Management issues, RSOs & Contracts Etc.
• Resolving SD issues raised by the users to support day to day operations under a specific service level agreement S2, S3, S4 & S5 Tickets as priority Basis
• Integrating with Multiple Modules to support the issue on aged debt reports and Order, Delivery & billing document reversals and clearance
• Coordinating with all team members for open issues and participate in weekly review meetings
• Prepared test cases and taking approval from client before moving new changes to production. Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Provide comprehensive SAP support to John Deere, ensuring smooth operation of SAP systems and modules.
• Handle incident management using ServiceNow ticketing tool to promptly address and resolve user issues and inquiries related to SAP functionality.
• Log and track incidents in ServiceNow ticketing system, ensuring accurate documentation and timely updates.
• Conduct in-depth analysis of reported incidents, perform root cause analysis, and implement effective solutions.
• Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues, ensuring minimal disruption to business processes.
• Work closely with end-users to understand their requirements, provide training and guidance on SAP system usage, and optimize user experience.
• Execute system configuration changes, applying best practices and adhering to established guidelines.
• Participate in system testing activities, including unit testing, integration testing, and user acceptance testing, to ensure quality and functionality of SAP solutions.
• Collaborate with the SAP team to support system enhancements, upgrades, and patches, ensuring compatibility and minimal downtime.
• Monitor system performance, identify potential bottlenecks, and proactively suggest performance improvements and optimizations.
• Maintain documentation of support activities, including incident resolution procedures, system configurations, and user guides.
• Utilize the ServiceNow ticketing tool for incident tracking, resolution, and reporting.
• Stay up-to-date with the latest SAP developments and trends, actively participating in professional development opportunities to enhance technical expertise.
• Adhere to ITIL-based service management processes, following incident, problem, and change management procedures.

Arvind Limited is a textile manufacturing company specializing in cotton shirting, denim, knits, and bottom weight fabrics. They have expanded into technical textiles and retail their own brands, such as Flying Machine, Newport, and Excalibur, as well as licensed international brands like Arrow, Tommy Hilfiger, and Calvin Klein. Arvind operates three retail chains: Arvind Store, Unlimited, and Mega Mart, which carry company's brands.

Responsibilities:

• Provide ongoing application support for SAP solutions to customers.
• Support defect resolution, incident management, and release management in multi-vendor, multi-geography environment for ECC and its satellite systems.
• Handle different severity levels and priorities (P1, P2, P3) based on issue.
• Adhere to SLAs and coordinate with support team to expedite ticket resolution.
• Collaborate with business users and internal teams.
• Manage incidents by analyzing and resolving them within defined solution scope and agreed SLAs.
• Fulfill service requests by implementing them and ensuring continuous operations within defined solution scope.
• Perform periodic causal analysis to address recurring issues through problem management.
• Identify root causes and resolve problems within defined solution scope and agreed SLAs.
• Analyze incidents and requests for changes and carry out change management processes.
• Define scope, validate commercially, create change requests, seek approval, plan, and deploy changes, and document tickets.
• Coordinate with WM users, MDG team, MM consultants, and FI consultants for return to warehouse process, including quantity confirmation, material check, price documentation, and scheduling background jobs.

Brakes India, with over 50 years of history and rich experience, is part of TVS Group, six-billion-dollar conglomerate. Established in 1962 as joint venture between TVS Group and Lucas Industries Limited U.K., Brakes India has grown to become India's largest supplier of brake systems.

Responsibilities:

• Gathered requirements and documented existing business practices and processes.
• Prepared scope documents, defined objectives, and identified deliverables.
• Analyzed current business processes and conducted AS-IS and TO-BE studies, creating GAP analysis documents based on business requirements.
• Examined business requirements, process details, and reporting needs, considering integration across functions and systems.
• Configured and customized SAP functionalities, documenting involved processes.
• Collaborated with technical and functional consultants from other modules to resolve cross-functional issues.
• Established strong relationships with core team members, collecting and finalizing requirements through discussions.
• Prepared functional specifications and coordinated development requirements with ABAP team.
• Conducted core user training and created training manuals.
• Provided post go-live support, troubleshooting SD module issues and cross-functional problems.
• Analyzed and resolved issues, engaging with users and suggesting preventive actions.
• Analyzed current IMG (Implementation Guide) and resolved SD issues and queries to ensure day-to-day operations within service level agreements
• Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation