DYAGALA RAHUL
Hyderabad
Summary
I am a highly organized and hard – working individual with experience in Order to Cash. Energetic and dedicated team player and I pride myself on my accuracy, professionalism and ability to meet deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Management Trainee
NTT Data
Hyderabad
10.2022 - Current
- Managing APAC,EMEA& Americas cloud communication
- Managing dispute resolution process coordinating with internal sales/billing team
- Responsible for managing and resolving conflicts between parties, utilizing various strategies like negotiation, mediation, and arbitration to reach mutually agreeable solutions that satisfy all involved parties; their key roles include investigating disputes, facilitating communication, and guiding parties towards a resolution while maintaining neutrality.
- Coordinated with suppliers to ensure timely delivery of products.
- Supported staff training, development and evaluation.
- Conducted market research and analyzed data to identify industry trends.
- Team handling,organising/guiding a group of people to achive common goals
- Managed and supervised a team of 7 in collection process to achieve common
Process Developer
SPOC-Multi location Accounts
Hyderabad
01.2017 - 09.2022
- Company Overview: Penske Truck Leasing (US process)
- Making outbound calls to customer, collect on past due invoices and provide customer with details about previous and current account activity
- Taking inbound customer calls, answering to their queries and clarifying their doubts on invoices
- Have given two lean ideas, resulted in increment of collection efficiency
- Member of Dispute resolution team, responsible to research no contact escalation and working on disputed invoices to get resolution
- Handled admin portfolio for collections by publishing weekly/monthly report out to the business owners and also publishing monthly dashboard account to the team
- Prepared monthly dashboard report, top accounts across AR teams
- Prepare & share case studies with team members to help them improve their knowledge and accuracy on no contact and disputes
- Maintained a portfolio of national accounts with size of $25M with a delinquency of 5%
- Leading monthly Dashboard call for team on top accounts
- Helped new hire with PHO and also mentored them in the process learning
- As additional responsibilities helped Quality team to drive and implement various lean ideas in process
Cash Applicator
Penske Truck Leasing
01.2019 - 06.2020
- Company Overview: Penske Truck Leasing (US process)
- Downloading the wire payments from PNC and RBC
- Booking the payments into Penske GL
- Posting payments to respective Invoices
- Contacting Stake Holders in case if there is no remittance – Posting payments on customer account
- Posting Un-Identified payments to Suspense Account GL
- Sending cash report (EOD Report) to stake holders and Genpact management
- Preparing Dash Boards and participate in client calls & training New hires
- Helped teams in production during high volumes/absence
- Worked on open Items (Monthly and Critical activity)
- Penske Truck Leasing (US process)
Practitioner
Concentrix
- Company Overview: Practitioner (Phone Banking Agent) Axis Bank Process
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Answer questions about warranties or terms of sale
- Handle product recalls
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Compile reports on overall customer satisfaction
- Practitioner (Phone Banking Agent) Axis Bank Process
Education
B.Com. -
Avanthi Degree College
Intermediate -
New Era Junior College
SSC -
Shanti Nikethan High School
Skills
- Account management
- Adaptability to new technologies
- Time Management
- Problem solving/improvement
- Excel,PPT presentation Dashboard analysis
Certification
- Awardee of Individual Excellence for outstanding track record.
- Recognised with Bronze award twice for dedicated display of ownership in identifying customer needs.
- Maintained portfolio delinquency of Over 45 and Over 90 A/R as per the SLA terms of 7% and 2% respectively.
- Awarded silver and bronze award for maintaining portfolio delinquency as per SLA
Disclaimer
I hereby declare that all the information in the above application is correct to the best of my knowledge.
Timeline
Management Trainee
NTT Data
10.2022 - Current
Cash Applicator
Penske Truck Leasing
01.2019 - 06.2020
Process Developer
SPOC-Multi location Accounts
01.2017 - 09.2022
Practitioner
Concentrix
B.Com. -
Avanthi Degree College
Intermediate -
New Era Junior College
SSC -
Shanti Nikethan High School