E CHITRA
Looking for a job
New Delhi
Summary
Highly motivated and detail-oriented Data Scientist/Data Analyst with a solid foundation in data analysis, statistical modelling, and machine learning. Proficient in translating complex data into actionable insights to drive business decisions. Adopt at utilizing analytical tools and techniques to solve real-world problems. Recognized for strong problem-solving abilities, adaptability, and a commitment to achieving organizational goals.
Overview
2
2
years of professional experience
Work History
Process Associate
Mattsen Kumar LLC Pvt, Ltd
Gurgaon
09.2022 - 09.2023
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Communicated with international clients
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Served as a member of the Fire Marshal team at MattsenKumar LLC Pvt. Ltd.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
Customer Service Representative
Tech Mahindra
Chennai
05.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Research Intern
University of Madras
11.2021 - 01.2022
- Done a research Project in A Review of Impact of COVID-19 on different sectors in India
- Project done under Assistant Professor Dr. K Malathi (University of Madras)
- Attended meetings and presentations to learn project details.
- Visualized research findings through data tables, graphs and presentations.
Education
Master's - Data Science And Artificial Intelligence
IIT Madras
Master of Arts - Economics
University of Madras
Chennai, TN 07.2024 - 07.2024
Bachelor of Arts - Economics
University of Madras
Chennai, TN 06.2024 - 09.2024
Skills
Microsoft Excel, office word, PowerPoint
Python, Pandas, SQL, Data Visualization, statistical Analysis, Machine learning, Power BI, Database, Data analysis, Process Analysis, Report Analysis, Problem solving and critical Thinking
Project
- Product Pricing and Profit Analysis
- Housing Market Explorer
- Sales Analysis Dashboard
- Customer Segmentation and Marketing Strategy Analysis
Hobbies
Planting, Cooking
Portrait sketching and Painting.
Languages
Tamil
Hindi
English
Timeline
Master of Arts - Economics
University of Madras
07.2024 - 07.2024
Bachelor of Arts - Economics
University of Madras
06.2024 - 09.2024
Process Associate
Mattsen Kumar LLC Pvt, Ltd
09.2022 - 09.2023
Research Intern
University of Madras
11.2021 - 01.2022
Customer Service Representative
Tech Mahindra
05.2021 - 10.2021
Master's - Data Science And Artificial Intelligence
IIT Madras
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