Elluri PURUSHOTHAM
Hyderabad
Summary
A Six Sigma Performance driven professional with over 22 years of experience (16 years of Managerial experience ) in diverse field of telecom & Service operations industry Automation,/Digital transformation , Partner management, Strategic planning & Change management proven ability to swiftly ramping up projects & processes with scheduled timelines Strong Business Acumen with comprehensive experience in creating short & Long team business development procedures, engagements strategies & Service standards. Expertise in handling across verticals in Customer lifecycle management & service delivery
Overview
21
21
years of professional experience
1
1
Certification
Work History
Partnered With Professional Enterprises – DSA of RBL Bank & Bajaj RBL Banks
Professional Enterprises
01.2024 - Current
- Drive all bucket collection & end to end operations
- Recruitment of TC's , FE's , Training & onboarding Day to day operations of collections
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
Head B2B Corporate Service for AP & TS
Bharti Airtel Ltd.
06.2017 - 09.2023
- Dealing with all corporate clients post on boarding to network in all 3 LOB’s (Leased Line’s, Mobile, Fixed line) by giving end to end solutions to the customers, I am handling the team of 100+ Relationship Managers who will be serving to customers through 3rd party vendor & 7 direct team members who will cater Key segment customers.
Head -Acquisition Experience for AP & TS
Bharti Airtel Ltd.
06.2015 - 05.2017
- TAT of Activations (Pre, Post & FL) @ Spokes within 1Hr from Inward to Network Enablement Instant Activation Implementation at OR/FR and other locations Strategic Goals Lead Management by AV Agencies, reduction in commission on ILMS Leads
- Faster activation commitment to customer @1hr from Doc pickup
- Warehousing E2E controls and Recon of TV-WH-Omni, Timely Shredding of >3 Yr Deactivate Docs, Adherence to warehouse cycle timelines viz
- Timely receipt at WH, D/E accuracy, timely barring
- TERM Compliance TERM SCORE >95%, Zero Unverified Bulk, 100% Compliance on Periodic Verification, Non Activation related Document Compliance, The KYC Audit - Internal ANB Audit (Satisfactory)
Handled Zonal CS Operations @ Kurnool Zone in Bharti Airtel Ltd.
Bharti Airtel Ltd.
11.2013 - 12.2015
- To meet the Collection ratio targets % of B2C cases allocated in B0, B1 and B2 (including cold curing) To ensure FTA spokes operate as per standards defined To reduce B2C & Solitaire Churn To ensure ASC /ARC experience is as per standards of engagement defined Postpaid Sales.
Officer – Credit Control at Bharti Airtel Limited
Bharti Airtel Limited
01.2004 - 03.2005
- Dealing with functions of Customer Care, Risk Management, Fraud Management, and Credit Control, Exposure Monitoring.
Customer care executive at Bharti Mobile Limited
Bharti Mobile Limited
- Dealing with Customer Queries, complaint management etc.
Team leader for Address & Credit Verification agency at Aditya Consultancy Services
Aditya Consultancy Services
Education
PG DCA - Information Technology
NIIT Ltd, Hyderabad, A.P
Hyderabad01.2000
DCA - Information Technology
IGNOU.NEW DELHI
Hyderabad01.1998
Bachelors of Commerce - Financial Accounting
Osmania University, A.P
Hyderabad01.1998
(10+2) with M.BiPc -
CBSE
Hyderabad01.1995
SSC -
Board of Secondary Education, Hyderabad, A.P
Hyderabad01.1991
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Decision-Making
- Customer Relations
- Flexible and Adaptable
Accomplishments
- Was awarded for playing key role in implementation of Fraud Management System in Oct –2004.
- Was awarded for detection of ISD Grey calling customers through FMS, and taking prompt action on the same.
- Completed Yellow belt project On ILD Grey calling Analysis.
- Completed Green belt project on Data Duped collections Process.
- Was awarded for Best Green belt Project of the Year 2006.
- Was Awarded as Star of the month for Mar10.
- Was Awarded as Star of the Quarter Q4 09-10.
- Was Awarded as Star of the Month for June 10.
- Was awarded for reducing TERM Penalty’s from 1cr to 10 Lakhs.
- Was Awarded as STAR OF QUARTER 4 times from Nov’10 to till date for achieving consistent score of 95% in TERM for consecutively 11 Months.
- Was awarded as Best Zonal CSD Head for achieving highest collection % in B0 bucket consecutively for 3 months.
- Was Awarded as Best ZM for Kurnool Zone for increasing the postpaid sales from 55 No’s to 400 No’s per month.
- Was Awarded for Fastest Sim delivery for 2.5Lakh Postpaid Base within 15 days of TAT.
- U & L Certified internal Auditor for Bharti.
- Certified Yellow & Green Belt Projects in Six sigma.
Languages
English, Hindi & Telugu
Mothertongue
Telugu
Personal Information
- Passport Number: -
- Father's Name: E.V.Kuppuswamy
- Date of Birth: 06/22/76
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
Ø Certified Yellow & Green Belt in Six sigma.
U & L Certified internal Auditor for Bharti
Timeline
Partnered With Professional Enterprises – DSA of RBL Bank & Bajaj RBL Banks
Professional Enterprises
01.2024 - Current
Head B2B Corporate Service for AP & TS
Bharti Airtel Ltd.
06.2017 - 09.2023
Head -Acquisition Experience for AP & TS
Bharti Airtel Ltd.
06.2015 - 05.2017
Handled Zonal CS Operations @ Kurnool Zone in Bharti Airtel Ltd.
Bharti Airtel Ltd.
11.2013 - 12.2015
Officer – Credit Control at Bharti Airtel Limited
Bharti Airtel Limited
01.2004 - 03.2005
Customer care executive at Bharti Mobile Limited
Bharti Mobile Limited
Team leader for Address & Credit Verification agency at Aditya Consultancy Services
Aditya Consultancy Services
PG DCA - Information Technology
NIIT Ltd, Hyderabad, A.P
DCA - Information Technology
IGNOU.NEW DELHI
Bachelors of Commerce - Financial Accounting
Osmania University, A.P
(10+2) with M.BiPc -
CBSE
SSC -
Board of Secondary Education, Hyderabad, A.P
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