DINESH J
Technical Product Manager
Chennai
Summary
Principal Officer or Broker Qualified Person Certified Professional, seeking assignments in Technical Product Management with an organization of high repute preferably in BFSI Industry, where customer satisfaction is highly valuable.
Having 11 years of experience. Presently heading IT projects in Aditya Birla Money Limited subsidiary of Aditya Birla Capital.
Managed and implemented ERP Application – OODO, Insurance Broker portal - Motor, Insurance Tracking System, Mobile Apps (IOS and Android), Trading Applications – Web and Mobile and Back-office Applications for Broking and Accounting Software integration for Broking.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Deputy Chief Manager
Aditya Birla Money Limited
10.2022 - Current
- Heading IT Projects, integration and Automation projects
- Implemented Robotic Process Automation in the Back Office Software
- Implemented Procurement Software and Reimbursement Software
- Launched quality assurance practices for each phase of development
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maximized performance by monitoring daily activities and mentoring team members
- Controlled costs to keep business operating within budget and increase profits
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
Senior Technical Product Manager
TVS INSURANCE BROKING LIMITED
CHENNAI
07.2022 - 10.2022
- Heading IT Projects and Digital Transformation Projects
- Managed various IT projects to meet deadlines and customer requirements.
- Responsible for end-to-end release planning and audit the release before deployment.
- Identified and implemented cost-saving measures in IT projects.
- Developed and introduced IT strategies to improve operational efficiency.
- Responsible for the Web App and Mobile App Development.
- Manages all changing priorities and changing environment.
- Manage the Third-Party vendor evaluation, negotiations, and contract management for IT (Software), Communication, Marketing automations and Analytics providers.
- Work with Development team, Designing team, infra structure team and Quality Control team for the successful delivery of the product.
- Work with both internal and external stake holders like General Insurers, claims team, Sales team, MIS Team, POS Team, External and internal Integrators, Client Acquisition and Management team, Underwriting team, Corporate team, Affinity team and Accounts Team.
- Maintain and Monitor the Data using data management platform and to provide the automated MIS Reports to the management and key stake holders.
Technical Product Manager
TVS Insurance Broking Limited
Chennai
12.2018 - 06.2022
- Reporting to the CEO, heading and leading IT Projects. Handling digital transformation projects. Responsible for People Management, Website Management, Web App Development, Mobile App Development, Technology, User Interface, User experience, User Acceptance Testing and Marketing Automations.
- Leading and supervising cross functional team and launched mobile applications for the organization to manage insurance renewal and emergency road side assistance support
- Leading and supervising cross functional team to implement insurance tracking system (back office software) for the organization which comprise of CRM, MIS and other like reports
- Reduced operational expenses by implementing instaClick insurance renewal
- Reduced manual insurance renewal administration and claim management process through online insurance broker portal for Motor Products
- Lead and managed a cross functional team and implemented a single master data platform for the organization.
- Lead and managed a data science team and implemented single repository system for reporting and analytics for the organization
- Manage the Third party partner evaluation, negotiation and contract management
- Handling the lean team of Web Developers, App Developers, Designers, Coordinator and outsourced developers
- Keeping website updated with all the amendments made by Insurers and IRDAI time to time without affecting the hassle free experience of the users
- Keeping the website align to latest technology in the market and providing customer friendly user experience and pleasing user interface to the users
- Module wise User Acceptance Testing will be done in company’s website and ITS system in order to provide the error free experience to the users
- Implementing Marketing automation with the help of Data Management Platform to reduce the expenses by narrowing the right targeted audience time to time. To keep track of the amendments made in website as instructed by the principles and regulators in the targeted time with the help of web development team
- To make changes in the mobile app like UI, UX and other functionalities regarding ITS and policy purchase experience to the users with the help of App development team
Assistant Product Manager
Vikatan Media Service Private Limited
Chennai
01.2018 - 12.2018
- Reporting to the Business head, responsible for handling digital transformation projects
- Responsible for Website Management, Mobile App (IOS and Android), Technology, User Interface, User experience, Online
- Promotions, User Acceptance Testing and marketing automations
- Managed to launch mobile App with the outsourced team for the organisation Preparing and control the budget to meet the target in effective manner and promoting the product in Search engines via search engine marketing Keep track of the product promotion in the websites with the help of ad sales team Helping the Tele callers to fix the issues raised by the customers Informing the business head time to time about the target’s achievement through data provided by the MIS Team
- Implementing the marketing automation in the system, preparing campaign journey via marketing automation and to track the conversion for the efficacy of the marketing automation campaigns
- Search Engine Results Page Coordinate with the Designing team for all the creative works regarding the products and to implement those in all the platforms
Senior Executive
A-ID Systems (I) Private Limited
Chennai
12.2015 - 01.2018
- Reporting to the Director, responsible for Website management, technology, mobile app, User Acceptance Testing and ERP Implementation – OODO
- Leading and supervising cross functional team and launched mobile applications for the organization Leading and supervising cross functional team to implement ERP software – OODO
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Streamlined operations to maximize business efficiency and profits.
- Devising strategies to drive online traffic to the company website
- Tracking conversion rates and making improvements to the website
- Overseeing the social media strategy for the company
- Managing the redeveloping of the company website
- Improving the usability, design, content and conversion of the company website Responsibility for planning and budgetary control of all marketing Evaluating customer research, market conditions and competitor data
- Monitored industry trends, keeping current on latest changes and competition in industry.
Web Developer
Impact Standard Business Reporting Pvt Ltd
Coimbatore
12.2013 - 11.2015
- Responsible for Auskey implementation in the cloud, Cloud Tax Lodgement Software developed the invoicing module to the clients using .Net(MVC 5)
- Tested the functionality of Cloud application and developed the mobile application in Android
- Enhanced functionality and appearance of website and repaired functionality issues.
- Tracked and reported problems with website designs, providing remedial suggestions for resolution.
- Maintain maximum effectiveness while adhering to strict deadlines and budgets
- Engaged with clients to plan and optimize site issues and queries.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
Designer
Pixel Industries
Coimbatore
09.2012 - 11.2013
- Developed websites for clients
- Tested the functionality of cloud based applications
- Designed help document videos
- Perform site analysis, keyword research and mapping, and assess link building opportunities
- Nurture client relationships and develop relationships with new clients
- Maintain maximum effectiveness while adhering to strict deadlines and budgets
- Keep up-to-date with constantly changing technological and search engine trends, algorithms and ranking factors
Education
B.E - Computer Science Engineering
Kodaikanal Institute of Technology, Anna University
Kodaikanal 06.2008 - 06.2012
12th -
St. Britto Higher Secondary School
Madurai, Tamil Nadu 06.2007 - 03.2008
10th -
Gayathri Matric Higher Secondary School
Chinnamanur, Tamil Nadu 06.2005 - 04.2006
Skills
Insurance Broking Software
Certification
Principal Officer or Broker Qualified Person
Timeline
Deputy Chief Manager
Aditya Birla Money Limited
10.2022 - Current
Senior Technical Product Manager
TVS INSURANCE BROKING LIMITED
07.2022 - 10.2022
Principal Officer or Broker Qualified Person
04-2022
Technical Product Manager
TVS Insurance Broking Limited
12.2018 - 06.2022
Assistant Product Manager
Vikatan Media Service Private Limited
01.2018 - 12.2018
Senior Executive
A-ID Systems (I) Private Limited
12.2015 - 01.2018
Web Developer
Impact Standard Business Reporting Pvt Ltd
12.2013 - 11.2015
Designer
Pixel Industries
09.2012 - 11.2013
B.E - Computer Science Engineering
Kodaikanal Institute of Technology, Anna University
06.2008 - 06.2012
12th -
St. Britto Higher Secondary School
06.2007 - 03.2008
10th -
Gayathri Matric Higher Secondary School
06.2005 - 04.2006
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