Tania Ngariyambam

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Collaborated closely with clients to better understand entire project scope.
• Took detailed notes and kept records of program and performance progress, education initiatives and leadership.

• Utilized and implemented cost-effective recruitment strategies to attract highly qualified and diverse candidates.
• Posted open positions and job ads through various employment channels such as ZipRecruiter, Monster and Indeed.
• Sourced diverse candidates via job board niches, social media and strategic advertising.

• Delivered [Product or Service] to customer locations within specific timeframes.
• Worked flexible hours; night, weekend, and holiday shifts.

Worked as a Project Coordinator for Disney Studios.

Responsibilities:
Monitoring and overseeing the overall functioning and performance of the QC department, with regard to daily operations and personnel development.

Operating Responsibilities:
In charge of the Bangalore operations of Subtitling QC.
Overseeing implementation of quality procedures for subtitles. This includes roll-out of new procedures, keeping the team updated on client specifications and follow-up on the same to ensure that everyone is on the same page, at all times.
Overseeing scheduling and workflow and ensuring that all systems to aid the same are in place and are working.
Liaison with overseas offices regarding policies and procedures.
Liaison with other departments in the Bangalore office.
Feedback: Channelling feedback within and outside the team:
Follow up with editors/ other departments to ensure that the issue at hand is addressed and understood.
Discuss with the Leads and Managers and provide corrective/ preventive actions for errors.
Ensuring that feedback to other departments is communicated in a timely manner.
Represent the QC team in QA meetings and provide support and guidance to the Research and QA reps from the team.
Overseeing, and in some cases actual testing, of software applications and database enhancements.
dentifying areas of the process that can be changed, thereby increasing efficiency of the team.
Identifying editors who can be trained in other processes, in consultation with the Leads. Once editors are identified, work closely with Managers to ensure that appropriate training plans are drawn up.
To track and analyze error trends.
Use the quality profile to identify problem areas or editors who required targeted feedback/ training.
Propose corrective/ preventive actions when necessary.
To oversee training plans for new recruits/ refresher sessions for the team.
Monitoring the growth of new recruits.
Conducting appraisals and performance reviews.
Focus on improving overall efficiency of the team:
Constantly review and analyze the reasons for late/ live deliveries, and monitor instances and reasons behind editors working beyond shift hours.
Maintaining discipline in the team, and ensuring harmonious working relations with other departments and offices.
Ensure that upward and downward flow of communication is constant, clear and Management is kept in the loop about possible issues in the team.

Administrative Responsibilities:
Directly responsible for three Team Leads who in turn oversee a team of 30-35 members.
Holding pre-confirmation performance reviews of new team members along with leads and managers.
Holding the annual appraisals of the three Team Leads and participate in the appraisals of team members by the leads.
Approve short-term and casual leaves in the team.
To chart out team members’ growth in the company along with Managers, give guidance to the Team leads and plan for future growth and numbers, promotions, etc, and groom them in accordance with this plan.
Following up with HR/ IT/ Transport to make arrangements for the new recruits.