EAPEN THOMAS K
Delivery Manager
Trivandrum
Work Preference
Summary
Delivery Leader with 27+ years of experience driving large-scale technical portfolios, cross-functional program delivery, and Agile transformation across global enterprises. Proven expertise in portfolio governance, strategic alignment, Agile frameworks (Scrum, Kanban), and distributed team leadership. Skilled at connecting technical execution to business outcomes, ensuring delivery excellence, and reducing operational overhead for senior leadership. In the last 3 years of my career, I have built multi skilled teams of nearly 200 members across various delivery verticals , elevated the license and services sales of a semiconductor product to more than 1 million USD and also owned the website revision with relevant case studies for the
Overview
27
27
years of professional experience
3
3
Certificates
Work History
Delivery Manager & Senior Specialist
Quest Global
10.2014 - 07.2025
- Directed multiple portfolios across Hitech, Automotive, and New Business verticals with global teams (85+ engineers).
- Acted as central accountability point for delivery outcomes, aligning strategic business goals with execution roadmaps.
- Implemented dashboards for tracking burn rate, velocity, and risk management across programs.
- Led Agile ceremonies across distributed teams (India, USA, Europe, Japan).
- Delivered executive portfolio updates highlighting risks, dependencies, and ROI impact.
- Championed Agile maturity, coached teams on Scrum practices.
- Reduced operational burden on leadership by owning portfolio governance, planning decks, and quarterly business reviews.
- Led cross-functional teams in delivering complex projects, enhancing client satisfaction through streamlined workflows and effective communication.
- Spearheaded the implementation of Agile methodologies, resulting in improved project delivery timelines and team collaboration.
- Developed strategic project plans, ensuring resource alignment and adherence to quality standards, which increased operational efficiency.
- Mentored junior staff in project management best practices, fostering a culture of continuous improvement and professional development.
- As Senior Specialist, accelerated team building to set up a team of nearly 200 engineers in the 3 to 8 YOE band, during the post covid demand spike.
- Presales and marketing for Semiconductor Automation vertical. Ramped up the license sales and associated services to 1 million USD. Also took up the key responsibility to revamp the website pages and case studies for this vertical.
Program Manager / Project Manager
Network Systems & Technologies (NeST)
03.2001 - 09.2014
- Managed remote monitoring and IoT solutions (Solar PV, Battery Test Monitoring, RO Water Treatment). Product management for Aerospace vertical and achieved the successful development of multiple products and it sale to 5 leading airline companies.
- Translated strategic goals into delivery roadmaps and managed cross-functional engineering teams.
- Introduced Agile-Scrum practices across all programs, improving predictability and accountability.
- Implemented portfolio dashboards and progress tracking for senior stakeholders.
- Led outsourced and vendor-managed projects with international clients (Japan, Indonesia, Maldives, Europe).
- Led cross-functional teams to deliver complex projects on time, enhancing customer satisfaction and operational efficiency.
- Developed and implemented project management frameworks that streamlined processes, resulting in improved team productivity and collaboration.
- Facilitated stakeholder meetings to align project goals, ensuring all parties were informed and engaged throughout project lifecycles.
- Managed budgets and resources for multiple concurrent projects, optimizing allocation to meet strategic objectives and deadlines.
Systems Analyst
Sonata Software Ltd
03.1998 - 02.2001
- Delivered CRM, warehouse automation, and fulfillment systems for enterprise customers (Ford Australia, Witron GmbH).
- Developed comprehensive technical documentation and user manuals, ensuring clarity and accessibility for end-users.
- Collaborated with stakeholders to gather requirements and design innovative solutions, driving project success and alignment with business goals.
Education
B.Tech - Civil Engineering
College of Engineering
Trivandrum01.1994
MS - Software Systems
BITS Pilani
01.2006
Skills
Tools: Jira, MS Project, TeamCity, TestLink, Redmine, Bugzilla
Certification
Scrum Master – International Scrum Institute (ID: 56459938106127)
Core Competencies
- Portfolio & Program Management
- Agile Methodologies: Scrum, Kanban
- Jira (dashboards, reporting, portfolio view, workflows)
- Risk, Resource & Dependency Management
- Executive Stakeholder Reporting & Governance
- Strategic Roadmap Planning & Delivery Alignment
- Vendor & Outsourced Team Management
- Network, Infrastructure & IoT Projects (ADAS, Aerospace, Power T&D, Automation)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
German
Beginner (A1)
Japanese
Beginner (A1)
Timeline
Delivery Manager & Senior Specialist
Quest Global
10.2014 - 07.2025
Program Manager / Project Manager
Network Systems & Technologies (NeST)
03.2001 - 09.2014
Systems Analyst
Sonata Software Ltd
03.1998 - 02.2001
MS - Software Systems
BITS Pilani
B.Tech - Civil Engineering
College of Engineering