Easar Ahmed

Experienced professional with over a decade of diverse expertise, including five years focused on Windows server administration, Active Directory, Ansible Tower Admin, and VMWare Administration. Known for adaptability and high energy, consistently delivering top-notch results in fast-paced environments. Proven track record of effectively managing complex systems and implementing innovative solutions to drive operational efficiency. Passionate about leveraging technical skills to optimize performance and support organizational success.

Strong understanding of TCP/IP, routing protocols (OSPF, EIGRP), and switching fundamentals., Configure and troubleshoot network devices, including routers, switches, modems etc., Configure, monitor, and troubleshoot Cisco routers and switches., Sound knowledge in HSRP, VPC, STP, VLAN protocol, Good Knowledge and Hands on Static and Dynamic Routing protocol: (BGP, EIGRP, OSPF) and failover concepts., Understanding of ITIL concepts., Experience in ticket handling through service now., Basic understanding of IPS: Knowledge of intrusion prevention systems and their role in network security., Network fundamentals: Understanding of network protocols (TCP/IP, DNS, DHCP, etc.), Responsible for work on BAU tickets related to server CPU, memory, disk and other server related issues., Keeping the Windows server operating systems up to date with latest security patches (2016, 2019 & 2022 server operating systems)., Working closely with compliance and security team to address any gaps in terms of server not meeting compliance criteria., Creating and managing playbooks for collecting Windows servers’ health update and VMware hosts., Monitoring the AIOps dashboard for items related to Windows servers and VMware., Keeping the RCP records up-to-date and ensuring there are no overdue., Building new servers, upgrading EoL operating systems to latest versions and decommissioning servers., Participating in bridge calls for P1/P2 and client calls., Handling Change Approvals and Process., Hands-on experience with VMware 7.X, 8.X., Experience in vMotion and VMware Center., Good understanding of HA and DRS environments., Administration & management of virtual machines, clusters with HA and DRS enabled., Monitoring and configuring ESXi servers., Installing and configuring ESXi servers., Configuring and troubleshooting vMotion and storage vMotion., VC access and authentication control, including roles and permissions., Creating and managing snapshots, host profiles and storage profiles., Deploying and configuring update manager., Configuring and managing alarms., Creating and deploying OVF templates and clones., Assisted in Active Directory migrations and upgrades with minimal impact to business operations., Collaborated with network engineers to troubleshoot and resolve DNS-related Active Directory issues., Ensured proper configuration and deployment of domain controllers to meet company requirements., Create, modify and delete user groups, users and user properties., Create, modify and delete network shares., Assign and maintain user access rights as per policies defined and agreed upon with the Customer., Conduct connectivity checks for remote computers, IP resolution., Check server ports., Create and edit Group Policies., Keep Domain Controllers in sync., Creation of objects in AD., Restore server operating system in the event of a crash., Resolve server problems like system hang, hard disk crash, etc., Perform periodic scheduled maintenance activity including, if required, restart of the systems., Conduct hardening of the operating systems as per agreed policy with Customer during the Transition phase., Created Ansible playbooks to automate patching on Windows servers., Created UDC playbooks for gathering information on Windows servers CPU, memory and disk utilization., Work with automation team if Ansible playbook not working., Working on AIOps dashboard, issues reported by Ansible playbooks in the AIOps., Keep the playbook versions up-to-date., Working with automation team if data is not reaching the AIOps dashboard even after Ansible playbook executed successfully.

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