Hi, I’m
Ebadat Ali Dafadar
Senior Operations Associate - Luxury Retail
Kolkata ,
Summary
Dynamic Senior Operations Associate with expertise in high-end retail operations at Christian Dior. Proven track record in inventory accuracy and loss prevention, complemented by strong customer experience skills. Adept at implementing SOPs and facilitating training, ensuring seamless store operations and exceptional service standards. Committed to excellence in luxury retail environments.
Overview
4
years of professional experience
4
Languages
Work History
Christian Dior
Senior Operations Associate
09.2023 - 08.2025
Job overview
- Managed end-to-end store operations for a luxury retail outlet, ensuring brand SOP compliance.
- Oversaw inventory planning, stock audits, inward–outward movement , and shrinkage control.
- Coordinated with sales, VM, warehouse, and corporate teams for smooth daily operations.
- Ensured high standards of store hygiene, security, and visual presentation .
- Prepared daily, weekly MIS reports, sales support documentation, and audit reports.
- Supported store managers in staff scheduling, training coordination, and performance tracking .
- Handled customer escalations with professionalism, maintaining luxury service standards.
- Managed after-sales service for high-value luxury clients, including repairs, alterations, exchanges, and warranties.
Majid Al Futtaim Fashion
Stock Controller
03.2021 - 04.2023
Job overview
- Managed daily stock operations for high-value luxury merchandise, ensuring 100% inventory accuracy.
- Handled stock receiving, GRN posting, tagging, and system updates as per brand SOP.
- Conducted daily cycle counts, monthly audits, and annual stock takes .
- Coordinated inter-store transfers (IST), returns to the warehouse, and replenishments.
- Monitored and controlled shrinkage, discrepancies, and loss prevention issues .
- Worked closely with store management, the sales team, VM, and the warehouse to ensure smooth operations.
- Maintained secure storage and controlled access for luxury items.
- Prepared daily, weekly, and monthly inventory reports for management.
Education
Amity University Kolkata, India
BBA from Bachelor in Business Administration
04.2001
Bhastara High SchoolKolkata, India
High School Diploma
04.2001
Skills
High-end retail operations
Inventory and back-end management
Stock oversight
Warehouse logistics coordination
Standard operating procedure implementation
Visual Merchandising Support
Customer Experience (CX)
Training facilitation
MIS & Daily Reporting
Risk management assistance
Knowledge of retail technology solutions
Additional Information
Employee of the Month
- 3 Times Employee of the Month at Christian Dior in Operations Department.
Inventory Achievement Award
- Recognized for completing stock count of 20,000+ fashion and accessory items within 3 days , with full reconciliation and zero discrepancies.
Timeline
Senior Operations Associate
Christian Dior
09.2023 - 08.2025
Stock Controller
Majid Al Futtaim Fashion
03.2021 - 04.2023
Amity University
BBA from Bachelor in Business Administration
04.2001
Bhastara High School
High School Diploma
04.2001