EBRAHIM AINAS
CUSTOMER SERVICE
Kasaragod,KL
Summary
Passionate about delivering exceptional customer experiences, I have a proven ability to turn challenges into lasting customer loyalty. With a sharp focus on personalized service, I bring innovative problem-solving skills, seamless communication, and unwavering attention to detail. Exceeding expectations is my forte, and I thrive in fast-paced environments, adept at resolving issues efficiently and creating positive, impactful client interactions. My approach is not just to satisfy, but to elevate every customer's experience, ensuring they leave with more than just a solution - they leave with trust and satisfaction.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
6
6
Languages
Work History
Customer Service Executive - AISATS
Vistara Airlines, AIR INDIA
12.2023 - Current
- Oversaw all above-wing operations, ensuring seamless passenger services, including check-in, boarding, and baggage handling
- Worked closely with ground crew, maintenance, and management to optimize turnaround times and operational efficiency
- Managed passenger check-in, boarding processes, and provided assistance to ensure a smooth travel experience
- Addressed passenger inquiries and resolved issues promptly, enhancing customer satisfaction and loyalty
- Participated in emergency response training, prepared to handle incidents and ensure passenger safety
- Monitored real-time flight status and communicated updates to staff, passengers, and management to minimize disruptions
- Managed passenger communications during irregular operations, ensuring timely information regarding delays and cancellations
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Trainee in Hospitality
MALABAR OCEAN FRONT RESORT
12.2022 - 01.2023
- Gained hands-on experience in front desk, housekeeping, and food and beverage, honed customer service skills
Education
BBA - Business Administration
SHREE DEVI COLLEGE
Mangalore, India 05.2023 - Current
Skills
Amadeus Software Proficiency
Timeline
Customer Service Executive - AISATS
Vistara Airlines, AIR INDIA
12.2023 - Current
BBA - Business Administration
SHREE DEVI COLLEGE
05.2023 - Current
Trainee in Hospitality
MALABAR OCEAN FRONT RESORT
12.2022 - 01.2023
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