Dhiroj Mallick
Hyderabad
Summary
Results-driven Pricing & Rebate Specialist with 16 years of experience in contract management, pricing optimization, and customer service. Successfully reviewed and coordinated contracts for regulatory compliance resulting in a 10% increase in accurate payouts. Proven track record of driving business reviews, anticipating client needs, and implementing comprehensive project plans. Skilled in analyzing and creating pricing agreements, identifying operational inefficiencies, and leading process improvement initiatives. Consistently surpass goals through effective prioritization and a strong work ethic. Holds an MBA from GITAM University and a Bachelor's in Science from Utkal University. Proficient in multitasking, time management, and delivering high-quality customer service even under pressure.
Overview
17
17
years of professional experience
Work History
Pricing & Rebate Specialist
DuPont
Hyderabad, Telangana
12.2022 - Current
- Review draft rebates and commissions agreements for regulatory compliance, ensuring adherence to local regulations
- Create contracts in SFDC, obtained approvals from relevant authorities, and secured co-signatures from both parties
- Upload scanned agreements to SFDC and marked them as activated
- Establish rebate/commission agreements in Vistex (SAP), defining rules for accrual calculations
- Analyse Vistex reports to verify achievement of sales/volume targets for rebate/commission eligibility
- Investigate discrepancies and identified root causes for discrepancies in payouts
- Generate payout requests via SFDC and obtained necessary approvals
- Issue credit notes in SAP for rebates and communicated them to relevant stakeholders
- Facilitate commission payments by sharing vendor account details with finance for wire transfers
- Mark settled transactions in SAP and zeroed out unqualified transactions
- Assist account managers and customers with pricing-related queries in CPQ.
Assistant Manager
GENPACT INDIA
Hyderabad, Telangana
01.2021 - 11.2022
- Managing operations of contract management portfolio with a team size of 7-10 team members
- Responsible to deliver services as per agreed KPI’s and SLA’s and contractual productivity commitments
- Driving Monthly Business Reviews and Quarterly Business Reviews with customers
- Ensure meeting numbers agreed in operating plan thru mining the existing account for growth
- Responsible for anticipating client’s future needs and initiate appropriate action, and look to resolve issues that go beyond immediate client problems or demands
- Developed, implemented, and managed comprehensive project plan and ensured completion of milestones
- Key Projects
- Pre and post Invoice pricing discrepancy which resulted in delivering $72K worth benefit
- Backlog clearance for post invoice pricing discrepancy customer request
Management Trainee (Pricing Analyst)
GENPACT INDIA
Hyderabad, Telangana
01.2016 - 12.2020
- Analyzing and creation of Pricing agreements and setting up of contract Pricing
- Provide support on assigned ad-hoc and activity-based assignments/projects
- Verify eligibility of customer for conventional level of pricing to buy equipment from Manufacturer/
- Supplier
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
- Exceeded goals through effective task prioritization and great work ethic
- Studying and analyzing agreements to set up rebate in database
- Calculating sales and checking if customer has met compliance as per agreement
- Interacting with sales team to analyze any sales discrepancy
- Initiating loyalty rebate and making sure it gets to customer by due date
- Attending weekly call with Clients to understand weekly performance and improvement areas
- Create daily dashboard report and sending it to management to understand backlog numbers along with pending request and closure details
- Key Projects
- Data auditing, creating data reports & monitoring all data for accuracy
- Auditing VBA Macros created for different processes across business every quarter, modifying them as per latest system requirements and debugging before deployment
- Worked on pilot process of credit issuing to customers instead of rebate amounts
- Part of SAP migration
- Also leaded the pilot batch for the implementation
Process Developer (Senior Process Associate)
GENPACT INDIA
Hyderabad, Telangana
03.2011 - 12.2015
- Supervised team of 28 associates, answered questions and resolved issues efficiently
- Client support through regular relationship calls
- Responsible for maintaining high‐quality customer service while ensuring adherence to SLAs and work processes and keeping TAT commitments, handling escalations and monitoring quality standards of team
- Compliance point of contact to ensure the client specific compliance requirements are in place and adhered
- Key Projects
- Leading processes like Settlement process, Late Fee process, Dispute Process and Fraud process
- Part of Support Central migration and implementatio
Process Associate
GENPACT INDIA
08.2009 - 02.2011
- Handled escalated calls and difficult customers across the floor
- Coordinated with field executives and customers to make sure payment is made on time so that customers credit score does not get effected
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Conducted training and change management processes to improve operations
- Determined and recommended methods to address improvement opportunities.
Customer Care Representative
PAGEPOINT SERVICES INDIA PVT LTD
02.2008 - 07.2009
- Provided Customer assistance
- Made sure that customer query is resolved and customers get best in class services by following up with customers and the executives
- Mentored new joiners on products and services.
Education
MBA - Business Analytics
GITAM University
B.SC -
Utkal University
Cuttack, OrissaSkills
- Contract management
- Pricing Analyst
- Team Leadership
- Decision Making Excellent
- Collaborative Problem Solving
- Business Process Improvement
- Organizational skills
- SAP
- Customer Relations
- Quality Assurance
- Management collaboration
- Root Cause Analysis
- Quality Assessment
- Team performance improvement
- Teamwork and Collaboration
- Self Motivation
- Time Management
- Problem-Solving
- Multitasking
- Attention to Detail
- Task Prioritization
- Analytical Thinking
- Decision-Making
- Process Improvement
- Idea Development and Brainstorming
Onlineprofile
http://linkedin.com/in/dhiroj-mallick
Eligibletoworkin
India
Timeline
Pricing & Rebate Specialist
DuPont
12.2022 - Current
Assistant Manager
GENPACT INDIA
01.2021 - 11.2022
Management Trainee (Pricing Analyst)
GENPACT INDIA
01.2016 - 12.2020
Process Developer (Senior Process Associate)
GENPACT INDIA
03.2011 - 12.2015
Process Associate
GENPACT INDIA
08.2009 - 02.2011
Customer Care Representative
PAGEPOINT SERVICES INDIA PVT LTD
02.2008 - 07.2009
MBA - Business Analytics
GITAM University
B.SC -
Utkal University