EDA SREE TEJ
Abu Dhabi
Summary
Experienced application/system software engineer with 4 years of experience providing IT support in a 2500+ user environment. Skilled problem solver with the ability to communicate effectively with users of all technical levels. Committed to delivering exceptional client experiences and driving company growth. Strong persuasion and soft skills acquired through experience ensure efficient outcomes.
Overview
3
3
years of professional experience
Work History
Application/System Software Engineer
Continental Hospitals
Hyderabad
09.2021 - 05.2024
- Installation and configuration of computer hardware, software, systems, networks, printers, and scanners for an entire hospital
- Installation of various Windows operating systems, including Windows 10, Windows 11, Windows 7, and Windows Server versions 2008 R2, 2012, 2019, and 2021.
- Planning and deploying software’s while maintaining asset management
- Monitoring and maintaining the integrity of computer systems and networks
- Timely responses to service issues and requests with troubleshooting prioritized through a ticketing system, providing support via chat, remote access, and telephone.
- Technical support is delivered across the organization through remote tools such as RDP, Putty, and VMware.
- New user accounts are established using Active Directory, with access granted in accordance with organizational policies. Additionally, Outlook and Office 365 configurations are managed for users.
- Printer issues are addressed and escalated to vendors as necessary.
- Management and support of vendor relationships
- Familiarity with DHCP, Cisco Wi-Fi control, and VLAN management
- Equipment repair and replacement are conducted as needed, along with antivirus configuration and access management.
- Provided technical support on existing systems and troubleshot any issues encountered during development or deployment stages.
- Conducted unit testing on all developed system software programs prior to deployment.
Education
BE IN MECHANICAL ENGINEERING -
SWARNAANDHRA INSTITUTE OF ENGINEERING AND TECHNOLOGY
ANDHRA PRADESH, INDIA01.2019
BOARD OF INTERMEDIATE EDUCATION -
SASI JUNIOR COLLEGE
ANDHRA PRADESH, INDIA01.2015
SASI EDUCATIONAL INSTITUTE BOARD OF SECONDARY EDUCATION
ANDHRA PRADESH, INDIA01.2013
Skills
- system configuration, OS installation & Computer hard wearing, system troubleshooting
- system administration, server handling and support,
- Network troubleshooting,
- Printer installation troubleshooting
- Basic knowledge about CISCO telephone, Active directory, Kasersky Antivirus, O365
- JAVA Back end
- HTML CSS Front end
- Issue Resolution
Affiliations
ACCOPS SERVER SYSTEMS
- Gained proficiency in setting up and overseeing virtual servers to achieve superior performance and scalability.
- Additionally, acquired skills in the integration of server systems with network and storage solutions to improve the overall efficiency of the infrastructure. Developed a comprehensive understanding of securing server environments through the implementation of access controls and encryption, ensuring compliance with regulatory standards.
- Learned to assess and enhance server performance, resolve technical issues, and maintain high levels of availability and reliability. Furthermore, executed robust backup and disaster recovery strategies to safeguard data integrity and reduce downtime effectively.
EMR APPLICATION
- Proficient in healthcare workflow management, with a solid understanding of the electronic medical record (EMR) application.
- Successfully addressed challenges encountered during the implementation phase.
- Responsible for establishing new user accounts and profiles, as well as resolving password-related issues. Facilitated communication and feedback between end users and management. Engaged in the creation of master data and configurations within the application.
- Managed the creation and updating of tariffs, health packages, inventory, and scheduled rosters for physicians in the EMR system. Conducted testing of new applications prior to their release to support the development team in identifying bugs.
Personal Information
- Passport Number: Y1472594
- Title: IT SUPPORT ENGINEER
- Date of Birth: 03/03/98
- Visa Status: visit visa – 08/22/24
Languages
English, Hindi Telugu
Dateofjoining
Immediate
Disclaimer
I hereby declare that all the information furnished above is true to the best of my belief.
Timeline
Application/System Software Engineer
Continental Hospitals
09.2021 - 05.2024
BE IN MECHANICAL ENGINEERING -
SWARNAANDHRA INSTITUTE OF ENGINEERING AND TECHNOLOGY
BOARD OF INTERMEDIATE EDUCATION -
SASI JUNIOR COLLEGE
SASI EDUCATIONAL INSTITUTE BOARD OF SECONDARY EDUCATION
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