Edgar Figueroa
Indianapolis
Summary
Skilled Apprentice Technician with a track record of enhancing project efficiency and customer satisfaction at Andy Mohr Ford. Expert in automotive lift operation and proficient in Spanish translation, I leverage technical skills and effective communication to streamline processes and improve service quality. Demonstrated ability to manage multiple tasks, ensuring high-quality outcomes and fostering customer loyalty.
Overview
3
3
years of professional experience
Work History
Apprentice Technician
Andy Mohr Ford
07.2023 - Current
- Increased efficiency in project execution by preparing necessary tools and materials prior to starting each task.
- Completed comprehensive training on various tools and equipment, increasing proficiency in technical skills.
- Improved customer satisfaction by promptly addressing service requests and providing accurate diagnostic information.
- Streamlined repair processes by maintaining detailed records of completed tasks and sharing insights during team meetings.
Car Wash Attendant
Crew Carwash
11.2022 - 07.2023
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
Seasonal Sales Associate
Kohls Department Store
08.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Applied Science - Automotive Technology in Ford ASSET
Parkland College
Champaign, IL05-2026
Associate of Science - Business
Vincennes University
Vincennes, IN06-2024
High School Diploma -
Ben Davis University High School
Indianapolis, IN06-2024
Skills
- Computer skills
- Spanish translation
- Ford certified in basic electrical and noise vibration and harshness
- Warranty submission and parts handling
- Automotive lift operation
- Shop equipment operation
Timeline
Apprentice Technician
Andy Mohr Ford
07.2023 - Current
Car Wash Attendant
Crew Carwash
11.2022 - 07.2023
Seasonal Sales Associate
Kohls Department Store
08.2022 - 11.2022
Associate of Applied Science - Automotive Technology in Ford ASSET
Parkland College
Associate of Science - Business
Vincennes University
High School Diploma -
Ben Davis University High School
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