Edin Borough Sagayam
VDI- ARCHITECT
Chennai
Summary
Accomplished Architect with experience in system design, deployment, analysis, and implementation of enterprise applications and Desktops virtualization. Expert in Citrix XenApp & XenDesktop, DAAS. Azure- AVD and team management, demonstrating a 98% success rate in Azure & Citrix Desktop / Applications migrations from On-Premises. Leveraging expertise in Azure Virtual Desktop and DAAS, Drove project success and operational efficiency, significantly reducing costs and fostering professional growth within teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
8
8
Certifications
Work History
Architect Technology
Virtusa India Pvt Ltd
06.2022 - 03.2024
- Attended team meetings to resolve technical and project issues and review project schedules.
- Maintained strong communication with clients throughout design process to ensure alignment between their vision and final product.
- Applied creative problem-solving skills to address unique challenges in architectural design process.
- Collaborated with clients to develop customized architectural solutions, meeting their unique needs and preferences.
- Migrated on-prem application and Desktops to Azure Virtual Desktop & Application on Azure Cloud with success rate of 98%.
- Designed and implemented Citrix DASS with Azure Storage Disk's for 95% of Desktop's running in On-Premise to Azure Cloud.
- Drafted HLD and LLD design documents for projects, presented same with stakeholders and security team for approvals and coordinated with implementation team in Deployment with a success rate of 99% for Migration, Transition and New deployments.
- Designed and Implemented Xendesktop, XenApp with MCS and PVS technology, Creating Machine Catalogs and Delivery Groups inside Studio and creating Master Images and updating Machine Catalogs.
- Created Architecture Design for Azure AVD with NSG, Service and Private end points, ACL's, RBAC.
- Configured Citrix Cloud with machines / Desktop on azure cloud, created Machine Catalogs a, Delivery Groups and Cloud Connectors
- Orchestrated deployment with azure automate and terraform scripts.
- Organized and implemented security best practices with conditioning access enrolling compliance and non-compliance mobile devices within Azure Microsoft Intune. Provisioning security and policy, certificates; wifi/vpn profile access to the mobile devices. Configuring MAM apps with standard settings for corporate data use.
- Configured Session host pool and auto scaling with high availability of Desktop's and applications along with user data and office data with FSLogix.
- Replicated Profile data across regions using FSLogix Cloud Cache.
- Connect with Citrix Inc. for License renewal and cost optimization.
- Administrating Citrix ADC (NetScaler VPX, MPX) Certificate Renewal, load balancing issues and Gateway issues.
- Troubleshooting issue for Content Switching and GSLB, DNS. LDAP Policy, Session Polices
- Drove business decisions and reduced operational costs
Principal Engineer (Technical Architect)
Automation Anywhere Pvt Ltd
01.2020 - 04.2022
- Mentored junior engineers in best practices for problem-solving, fostering professional growth and development within the team.
- Trained staff members and improved engineering application processes.
- Applied development best practices in daily tasks for efficiency and accuracy.
- Utilized advanced simulation tools to optimize designs for improved performance prior to physical prototyping stages.
- Configured Azure WVD with Azure Portal. Providing Access to remote applications, desktops and adding new Virtual Machines to host pool.
- Designed and implemented FSLogix User Profile Management Azure VWD Environment.
- Deployed OMS Patching on-prem and Azure virtual Machines by using automation account and workspace log analytics.
- Worked on deciding Azure AD Domain Services, creating users, security groups, creating OU structures and managing group polices, sync on-prem AD users to Azure AD by (AD Connect Tool).
- Rolled out conditioning access enrolling compliance and non-compliance mobile devices within Azure Microsoft Intune. Provisioning security and policy, certificates; wifi/vpn profile access to the mobile devices. Configuring MAM apps with standard settings for corporate data use.
- Build WEM Server Profile management, printer management, network drive management.
- Participated in P1 incident call's and drive resolution.
- Worked with release team for any bug's in the product and provide inputs on Desktop and application behavior.
Architect
AstraZeneca India Pvt Ltd
09.2014 - 10.2019
- Performed complex architectural and design assignments, applying innovative architectural design concepts and advanced professional knowledge.
- Worked with Vendors to enable smooth transition of Citrix Application and Desktop's with an success rate of 99%.
- Upgraded the Citrix environment from old version to the latest with 100% success rate.
- Reduced the Citrix Concurrent license operational cost by 45%.
- Decommissioned the sun set application and desktop thus reduction on the storage cost for Image disk's and Profile space on the storage.
- Implemented the new technologies like MCS & PVS which had an great impact on performance increase and storage cost reduction.
- Extended the support to BAU team on build and maintenance tasks.
- Participated on P1 bridge call's and drove quicker resolution with the SLA.
- Assisting BAU and project team to achieve their SLA and Project milestones.
- Achieved highest rating for performance review.
Senior Engineer
CGI India Pvt Ltd
04.2014 - 08.2014
- Monitored employee performance to keep projects on task.
- Developed proof of concepts and created technical architecture components.
- Provided technical guidance during client workshops and regional events.
- Automated and executed Office 365 procedures utilizing Windows PowerShell.
- Resolved tenancy technical issues and monitored Office 365 systems.
- Administered and supported Office 365 and MS Exchange policies.
- Created and managed site collections, designate site collection administrators, manage user profiles via SharePoint Online admin center.
- Manage Site collection storage limits and SharePoint Online user profiles.
- Monitor the health of SharePoint Online service, and change and release notifications.
- Managed site collections, configured security, created sites, list, libraries, and configured site features in SharePoint 2007/2010.
- Designed SharePoint Sites, Pages, Web Parts, and Workflows; utilized SharePoint Designer 2007 for the creation of custom workflows.
- Managed user permissions using Active Directory in SharePoint 2007/2010.
- Created and maintained executive calendars within SharePoint; scheduled/rescheduled meetings.
- Served as a Knowledge Manager (KM) for the PMO.
- As the Administrator planned and scheduled the installation of new or modified hardware and operating systems and applications software.
Senior Engineer
Tech Mahindra India PVT Ltd
03.2012 - 01.2014
- Determined project specifications by thoroughly studying performance standards, requirements and technical studies.
- Administrator-level skills in operating Microsoft Terminal Server / Remote Desktop Services.
- (RDS) including rights and security configuration in a multi-user environment.
- Managing and administering of Citrix Farms (6.5 & 4.5).
- Initial response on Citrix tickets based on customer agreed SLA.
- Working on problem management, Incident Management, and service request.
- Performing Root cause analysis for all critical incidents, analyzing the same and finding workaround/solutions.
- Monitoring TS License and Web Interface servers.
- Fetching Reports from Edge sight on request from Service tickets.
- Managing the Thin Client (Wyse Terminals) Infrastructure.
- Troubleshooting of Citrix and Windows related issues.
- Troubleshooting of Citrix server and client issues.
- ICA client configuration and management.
- Implementing Change Controls Adhering through Documented Citrix Guidelines.
Senior Engineer
A.P. Moller Maserk India Pvt Ltd
11.2010 - 01.2012
- Share Point Administrator to carte and grant permission upon request.
- Troubleshooting issues related to Citrix Presentation Console server 4.5, Citrix XenApp 5(Printer not auto created), Special folder redirection, Clipboard issues, pass through Authentication does not work, Slow logons, Application streaming Etc.,
- Granting the application access to the users.
- Application publishing and streaming within Windows Server 2008.
- Involved in management reviews that dealt with reporting based on Application Usage, Server Utilization and Concurrent License Activity.
- Analyzing from reports and alerts generated from Edge sight.
- Assigning privileges to the users like full administrator, view only and custom rights on Web order request.
- Deploying unattended installation of software's and patches and compatibility scripts from installation manager.
- Should work on the printing issues through Citrix (Auto created and user provisioned).
- Creating Technical Documents for Level 2 & Level 1 Technicians.
- Actioning the tickets from the Citrix queue and see to it gets resolved before the set SLA and confirming the same with users.
- Find out the Root cause analysis for the repeated issue and resolving them by doing an R&D for the ticket.
- Action tickets via the Ticketing tool: BMC Remedy V7.5 (Based on ITIL Standard).
Senior System Engineer
Sutherland Global India Pvt
12.2009 - 10.2010
- Identified software issues and handled troubleshooting to resolve quickly.
- Reduced downtime for critical systems by proactively identifying potential issues and conducting preventative maintenance
- Citrix Administrator (Level2 task) and system admin.
- Providing access to the users on the published applications.
- Handling any technical issue regarding Citrix for users.
- Administering, Creating & maintaining user accounts in Active Directory.
- Installation and configuration of WSUS servers and patch management.
- Carrying out regular help desk tasks like taking escalation calls.
- Installation of customized Windows XP builds on Client Workstations.
- Backup, Restoring, Media Management, Archiving and Retrieving.
- Troubleshooting issues related to network drives mapping, user profiles, storage & maintenance of data in network shares & user projects.
Senior System Support Engineer
SITEL India Pvt Ltd
10.2006 - 08.2008
- Served as subject matter expert on system support within the organization, participating in strategic planning and decision-making to drive technology initiatives forward.
- Implemented monitoring solutions to provide real-time insights into system health, enabling proactive issue resolution and minimizing downtime.
- Optimized network performance by conducting regular audits and making necessary adjustments to maintain optimal efficiency.
- Reduced downtime for critical systems by implementing proactive maintenance plans and procedures.
Education
Bachelor of Computer Applications - Computer Applications
New College
Chennai, India 06.1999 - 04.2001
Skills
Citrix XenDesktop
Citrix XenApp
AVD
Azure Virtual Desktop
Azure Cloud
DAAS
Project Management
Team Building and Management
Accomplishments
STAR Award – 2 Quarters
Onsite (Australia-Melbourne) Designed and Solution's Business applications & Desktop for Jetstar Airways across all airports using Dell WYSE terminals with Barcode scanner and printer with Follow you printers' solutions
Best Performer Award of the year
Onsite (Mexico- Guadalajara) Established secondary IT for VDI support team for AstraZeneca.
Offshore (Tamil Nādu- Chennai) Best Performer
Successful transition from CTS for complete VDI support on versions 4.5, 6, 6.5 XenApp AS-IT-IS. Done transformation of the above versions to 7.15 LTSR Citrix with Applications and Desktop support across three regions with DR falling with one of the nearest locations.
Best Performer Award of the Quatre
Offshore (TamilNādu- Chennai) Build approved solution for implanting and transforming Xen-Desktop to CVAD on Azure.
Certification
TOGAF 9 (The Open Group Architecture Forum
Timeline
Architect Technology
Virtusa India Pvt Ltd
06.2022 - 03.2024
Principal Engineer (Technical Architect)
Automation Anywhere Pvt Ltd
01.2020 - 04.2022
Architect
AstraZeneca India Pvt Ltd
09.2014 - 10.2019
Senior Engineer
CGI India Pvt Ltd
04.2014 - 08.2014
Senior Engineer
Tech Mahindra India PVT Ltd
03.2012 - 01.2014
Senior Engineer
A.P. Moller Maserk India Pvt Ltd
11.2010 - 01.2012
Senior System Engineer
Sutherland Global India Pvt
12.2009 - 10.2010
Senior System Support Engineer
SITEL India Pvt Ltd
10.2006 - 08.2008
Bachelor of Computer Applications - Computer Applications
New College
06.1999 - 04.2001