Summary
Overview
Work History
Education
Skills
Interests
Area Of Exposure
Work Knowledge
Personal Information
Disclaimer
Roles And Responsibilities
Timeline
Hi, I’m

Edward Fouche . J

Puducherry
Edward Fouche . J

Summary

Experienced BPO professional with a strong record of delivering contract-based and project-specific services across various domains. Skilled in client interaction, process optimization, and service delivery. Proven ability to exceed performance targets in high-pressure environments. Offers expert support and guidance to help clients improve operational efficiency and customer satisfaction.

Overview

24
years of professional experience
6
years of post-secondary education
2
Languages

Work History

HOV Services Pvt. Ltd.

Freelancer (ePUB)
01.2017 - Current

Job overview

  • Freelancer (ePUB) in HOV Services Pvt. Ltd.
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
  • Strengthened client relationships with consistent communication and timely project updates.
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Trained new team members to apply best coding best practices and proper use of development tools.

Trust e-Publishing

Business Head (ePUB)
01.2015 - 01.2017

Job overview

  • Business Head (ePUB) in Trust e-Publishing
  • Set and monitored annual budgets for departments and entire business.
  • Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures.
  • Established and managed monthly, quarterly and yearly sales plans.
  • Trained new team members to apply best coding best practices and proper use of development tools.

XML TWIST

Business Head (ePUB)
01.2010 - 01.2014

Job overview

  • Business Head (ePUB) in XML TWIST (Partner)
  • Built and strengthened relationships with industry partners to drive growth.
  • Developed and implemented successful strategies for building company sales.
  • Expanded market reach by identifying and pursuing new business opportunities.
  • Increased revenue by developing and implementing strategic sales initiatives.
  • Launched new products or services that contributed significantly to the company''s bottom line while maintaining a strong competitive edge.

Microkernal Systems

Operation Manager & Business Development Manager
01.2009 - 01.2010

Job overview

  • Worked as Operation Manager & Business Development Manager (BPO) in Microkernal Systems
  • Maximized revenue generation through effective sales strategies and market analysis insights.
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
  • Increased overall efficiency by automating repetitive tasks and optimizing workflow.

Highroller infotech Pvt, Ltd

Operation Manager & Business Development Manager
01.2006 - 01.2008

Job overview

  • Worked as Operation Manager & Business Development Manager (BPO) in Highroller infotech Pvt, Ltd
  • Managed cross-functional teams for successful project completion and timely delivery of products or services.
  • Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
  • Trained new hires, providing information, and insight into corporate policies and procedures.

Jiffy infotech

Customer Support Executive
01.2003 - 01.2005

Job overview

  • Worked as Customer Support Executive (BPO) in Jiffy infotech
  • Streamlined support processes for faster resolution times and increased customer loyalty.
  • Provided personalized support to customers by understanding their unique needs and preferences.
  • Developed and maintained FAQ section, reducing incoming query volume.

H. M. Casim

Sales Executive
01.2001 - 01.2003

Job overview

  • Worked as Sales Executives in H. M. Casim (Product: Cadburys, ttk products and J & J products)
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Education

Kanagarajan Memorial College

B.C.A
01.2002 - 01.2005

University Overview

GPA: 90%

Sevaliye Chellan Higher Secondary School

HSC
01.1997 - 01.1999

University Overview

GPA: 70%

NKC Government Higher Secondary School

SSLC
01.1998 - 01.1999

University Overview

GPA: 50%

Skills

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Interests

Listening to Music
Cricket
Video Game
Reading Books
Debates

Area Of Exposure

  • Customer support
  • Team leading
  • Management

Work Knowledge

  • EPUB 2.0, 3.0 reflow
  • XML
  • HTML
  • XHTML
  • CSS
  • Data Entry

Personal Information

  • Date of Birth: 01/05/82
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that all the above furnished details are true to my knowledge and belief.

Roles And Responsibilities

  • Supervising
  • Quality Check (QC)
  • Team Lead

Timeline

Freelancer (ePUB)

HOV Services Pvt. Ltd.
01.2017 - Current

Business Head (ePUB)

Trust e-Publishing
01.2015 - 01.2017

Business Head (ePUB)

XML TWIST
01.2010 - 01.2014

Operation Manager & Business Development Manager

Microkernal Systems
01.2009 - 01.2010

Operation Manager & Business Development Manager

Highroller infotech Pvt, Ltd
01.2006 - 01.2008

Customer Support Executive

Jiffy infotech
01.2003 - 01.2005

Kanagarajan Memorial College

B.C.A
01.2002 - 01.2005

Sales Executive

H. M. Casim
01.2001 - 01.2003

NKC Government Higher Secondary School

SSLC
01.1998 - 01.1999

Sevaliye Chellan Higher Secondary School

HSC
01.1997 - 01.1999
Edward Fouche . J