Hi, I’m
Edward Fouche . J
Puducherry
Summary
Experienced BPO professional with a strong record of delivering contract-based and project-specific services across various domains. Skilled in client interaction, process optimization, and service delivery. Proven ability to exceed performance targets in high-pressure environments. Offers expert support and guidance to help clients improve operational efficiency and customer satisfaction.
Overview
24
years of professional experience
6
years of post-secondary education
2
Languages
Work History
HOV Services Pvt. Ltd.
Freelancer (ePUB)
01.2017 - Current
Job overview
- Freelancer (ePUB) in HOV Services Pvt. Ltd.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Strengthened client relationships with consistent communication and timely project updates.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Trained new team members to apply best coding best practices and proper use of development tools.
Trust e-Publishing
Business Head (ePUB)
01.2015 - 01.2017
Job overview
- Business Head (ePUB) in Trust e-Publishing
- Set and monitored annual budgets for departments and entire business.
- Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures.
- Established and managed monthly, quarterly and yearly sales plans.
- Trained new team members to apply best coding best practices and proper use of development tools.
XML TWIST
Business Head (ePUB)
01.2010 - 01.2014
Job overview
- Business Head (ePUB) in XML TWIST (Partner)
- Built and strengthened relationships with industry partners to drive growth.
- Developed and implemented successful strategies for building company sales.
- Expanded market reach by identifying and pursuing new business opportunities.
- Increased revenue by developing and implementing strategic sales initiatives.
- Launched new products or services that contributed significantly to the company''s bottom line while maintaining a strong competitive edge.
Microkernal Systems
Operation Manager & Business Development Manager
01.2009 - 01.2010
Job overview
- Worked as Operation Manager & Business Development Manager (BPO) in Microkernal Systems
- Maximized revenue generation through effective sales strategies and market analysis insights.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
Highroller infotech Pvt, Ltd
Operation Manager & Business Development Manager
01.2006 - 01.2008
Job overview
- Worked as Operation Manager & Business Development Manager (BPO) in Highroller infotech Pvt, Ltd
- Managed cross-functional teams for successful project completion and timely delivery of products or services.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Trained new hires, providing information, and insight into corporate policies and procedures.
Jiffy infotech
Customer Support Executive
01.2003 - 01.2005
Job overview
- Worked as Customer Support Executive (BPO) in Jiffy infotech
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Developed and maintained FAQ section, reducing incoming query volume.
H. M. Casim
Sales Executive
01.2001 - 01.2003
Job overview
- Worked as Sales Executives in H. M. Casim (Product: Cadburys, ttk products and J & J products)
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Education
Kanagarajan Memorial College
B.C.A
01.2002 - 01.2005
University Overview
GPA: 90%
Sevaliye Chellan Higher Secondary School
HSC
01.1997 - 01.1999
University Overview
GPA: 70%
NKC Government Higher Secondary School
SSLC
01.1998 - 01.1999
University Overview
GPA: 50%
Skills
Epsilon
Ms Office
Photoshop
Windows XP
Windows 7
Windows 8
Windows 10
Windows 11
ePUB 20
ePUB 30
ePUB (ACE)
XML
HTML
XHTML
CSS
Interests
Listening to Music
Cricket
Video Game
Reading Books
Debates
Area Of Exposure
- Customer support
- Team leading
- Management
Work Knowledge
- EPUB 2.0, 3.0 reflow
- XML
- HTML
- XHTML
- CSS
- Data Entry
Personal Information
- Date of Birth: 01/05/82
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the above furnished details are true to my knowledge and belief.
Roles And Responsibilities
- Supervising
- Quality Check (QC)
- Team Lead
Timeline
Freelancer (ePUB)
HOV Services Pvt. Ltd.
01.2017 - Current
Business Head (ePUB)
Trust e-Publishing
01.2015 - 01.2017
Business Head (ePUB)
XML TWIST
01.2010 - 01.2014
Operation Manager & Business Development Manager
Microkernal Systems
01.2009 - 01.2010
Operation Manager & Business Development Manager
Highroller infotech Pvt, Ltd
01.2006 - 01.2008
Customer Support Executive
Jiffy infotech
01.2003 - 01.2005
Kanagarajan Memorial College
B.C.A
01.2002 - 01.2005
Sales Executive
H. M. Casim
01.2001 - 01.2003
NKC Government Higher Secondary School
SSLC
01.1998 - 01.1999
Sevaliye Chellan Higher Secondary School
HSC
01.1997 - 01.1999