Summary
Overview
Work History
Education
Skills
Skills
Declaration
Timeline
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JAYAPRADHA R

Summary

Seasoned Support Engineer with a proven track record of proficiency in Oracle, Linux, SQL, and ITIL Framework. Skilled in Servicenow, Control-m, Epsilon, ITRS Geneos, Toad, and Solace. Actively seeking a dynamic Support Engineer role to apply expertise in delivering exceptional technical support and troubleshooting solutions.

Overview

3
3
years of professional experience

Work History

Support Engineer

NSEIT
06.2021 - Current
  • Provided technical support to end-users, including troubleshooting system issues, resolving incidents, and fulfilling service requests
  • Maintained system performance by monitoring key metrics and responding to alerts in a timely manner
  • Responsible for environment bring up and readiness for trading
  • Involved in BCP, DR DRILL and LIVE to ensure smooth day-to-day business trading operations
  • Monitored and acted upon production issues during trading operations
  • Automated manual tasks in EOD/BOD workflows and ensured optimal workflow executions
  • Developed shell scripts which quickened day to day startups on production environments
  • Worked closely with Developers to ensure the releases/bug fixes are deployed as per the requirement
  • Collaborated with cross-functional teams to identify issues and resolved them within SLA window
  • Delivered comprehensive product training to new support team members, improving overall team efficiency.

Education

Civil | BE -

M Kumaraswamy College Of Engineering

Skills

  • ITIL Framework
  • Servicenow
  • Control-m
  • Epsilon
  • ITRS Geneos
  • Toad
  • Solace
  • Sanovi

Skills

Oracle, SQL, Linux, Shell scripting

Declaration

I hereby declare that all information provided is accurate to the best of my knowledge and belief.

Timeline

Support Engineer

NSEIT
06.2021 - Current

Civil | BE -

M Kumaraswamy College Of Engineering

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