Edward Dyva Charan Jana

• Strong knowledge in managing Windows/MacOS, iPad OS/iOS, Android OS. 3+ years in Cloud and Virtualization technology.
• Experience in Networking and EUC.
• Created and executed Microsoft Intune endpoint management solutions, encompassing application deployment, policy setup, and device registration.
• Developed automated deployment strategies using Workspace One MDM and JAMF.
• Defined standards and policies for Windows, macOS, Linux, and mobile devices across the organization.
• Designing and architect solutions for desktop virtualization, endpoint management, mobile device management (MDM), and remote access solutions.
• Implemented security policies and configurations to ensure the protection of endpoints through Intune.
• Highly skilled in managing Mac/Windows devices.
• Good hands-on experience in large environments supporting JAMF/Workspace One MDM and MAC OS Image.
• Defining and optimizing enterprise desktop and application delivery solutions, including Microsoft Intune, VMware Horizon, and AWS WorkSpaces.
• Good understanding in evaluating and integrating Cloud PC, Desktop as a Service (DaaS), and hybrid workspace solutions.
• Comprehensive knowledge of the MAC OS Imaging procedure with JAMF Enterprise environment setup, administration, and deployment JAMF tools (Admin, Composer, Remote, and Recon) are used.
• Good understanding in Application testing and performing UAT and aid/support to customers to resolve issues with packages.
• Symantec Endpoint Encryption & Security Suite installation and configuration for Mac machines.
  Develop, maintain, and safeguard enterprise-ready macOS images.
• Resolving critical issues from the IT Service Desk.
• Utilizing Active Sync in the existing Air Watch cloud to connect to the Microsoft Office 365 cloud and facilitate the creation of new MDM non-Air Watch solutions.
• Using a SNOW ticketing system, keep tabs on and record incidents and trouble calls.
• Identify high-priority tickets and respond to them within the allotted time.
• Respond to client support inquiries and resolve IT Service Desk escalations.
• Taking ownership of product issues and ensure closure is achieved.
• Strong understanding of virtual and physical servers/appliances and infrastructure architecture.

Security & Compliance

• Ensure end-user computing solutions comply with industry security and regulatory standards (GDPR, HIPAA, ISO 27001).
• Implement zero-trust security models, endpoint detection and response (EDR), and data loss prevention (DLP).
• Develop patch management and vulnerability remediation strategies for all endpoint devices.

• 2.5+ years of experience in System Engineering.
• Having strong knowledge in Windows OS/MacOS.
• Provided End User Support for over 10,000+ users.
• Strong knowledge in managing Windows 365 Cloud PC, and Azure VDs, VMs.
• Worked in wintel operations and security operations.
• Ensured all the devices met organization security policies and compliance.
• Good knowledge in Networking such as Switching, routing and firewalls.
• Performed Data Centre Operations such as mounting/building servers and configuring them.
• Specialized in MacOS, iPad OS, iOS, and JAMF, providing technical support for Mac and iPad devices, ensuring smooth device management and troubleshooting improving overall experience by 30%.
• Dedicatedly worked for a Banking/Finance project as a Technology Support Specialist.
• Strengthened security measures with regular system audits, implementing updates to prevent unauthorized access and data breaches, ensuring compliance with security standards

GPA: 7.63