Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Timeline
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Edward Dyva Charan Jana

Sr. System Engineer
Allagadda

Summary

Methodical Senior Systems Engineer with 3 years of experience in IT, specializing in virtualization technologies, cloud services, and infrastructure management. Proven expertise in root cause analysis, troubleshooting, and system optimization, significantly reducing equipment downtime and enhancing system stability. Demonstrated ability to improve operational efficiencies, foster team collaboration, and drive professional development. Adept at testing, and managing IT infrastructure, with a focus on providing innovative solutions to complex technical issues. Strong track record of delivering results in fast-paced environments, ensuring smooth system operations and high availability. Seeking to leverage my technical expertise and problem-solving skills to contribute to an organization's success.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Sr. Systems Engineer

Cognizant Technology Solutions
Bangalore
04.2024 - Current
  • Strong knowledge in managing Windows/MacOS, iPad OS/iOS, Android OS. 3+ years in Cloud and Virtualization technology.
  • Experience in Networking and EUC.
  • Created and executed Microsoft Intune endpoint management solutions, encompassing application deployment, policy setup, and device registration.
  • Developed automated deployment strategies using Workspace One MDM and JAMF.
  • Defined standards and policies for Windows, macOS, Linux, and mobile devices across the organization.
  • Designing and architect solutions for desktop virtualization, endpoint management, mobile device management (MDM), and remote access solutions.
  • Implemented security policies and configurations to ensure the protection of endpoints through Intune.
  • Highly skilled in managing Mac/Windows devices.
  • Good hands-on experience in large environments supporting JAMF/Workspace One MDM and MAC OS Image.
  • Defining and optimizing enterprise desktop and application delivery solutions, including Microsoft Intune, VMware Horizon, and AWS WorkSpaces.
  • Good understanding in evaluating and integrating Cloud PC, Desktop as a Service (DaaS), and hybrid workspace solutions.
  • Comprehensive knowledge of the MAC OS Imaging procedure with JAMF Enterprise environment setup, administration, and deployment JAMF tools (Admin, Composer, Remote, and Recon) are used.
  • Good understanding in Application testing and performing UAT and aid/support to customers to resolve issues with packages.
  • Symantec Endpoint Encryption & Security Suite installation and configuration for Mac machines.
    Develop, maintain, and safeguard enterprise-ready macOS images.
  • Resolving critical issues from the IT Service Desk.
  • Utilizing Active Sync in the existing Air Watch cloud to connect to the Microsoft Office 365 cloud and facilitate the creation of new MDM non-Air Watch solutions.
  • Using a SNOW ticketing system, keep tabs on and record incidents and trouble calls.
  • Identify high-priority tickets and respond to them within the allotted time.
  • Respond to client support inquiries and resolve IT Service Desk escalations.
  • Taking ownership of product issues and ensure closure is achieved.
  • Strong understanding of virtual and physical servers/appliances and infrastructure architecture.

Security & Compliance

  • Ensure end-user computing solutions comply with industry security and regulatory standards (GDPR, HIPAA, ISO 27001).
  • Implement zero-trust security models, endpoint detection and response (EDR), and data loss prevention (DLP).
  • Develop patch management and vulnerability remediation strategies for all endpoint devices.

Assistant Systems Engineer

Tata Consultancy Services
Hyderabad
11.2021 - 04.2024
  • 2.5+ years of experience in System Engineering.
  • Having strong knowledge in Windows OS/MacOS.
  • Provided End User Support for over 10,000+ users.
  • Strong knowledge in managing Windows 365 Cloud PC, and Azure VDs, VMs.
  • Worked in wintel operations and security operations.
  • Ensured all the devices met organization security policies and compliance.
  • Good knowledge in Networking such as Switching, routing and firewalls.
  • Performed Data Centre Operations such as mounting/building servers and configuring them.
  • Specialized in MacOS, iPad OS, iOS, and JAMF, providing technical support for Mac and iPad devices, ensuring smooth device management and troubleshooting improving overall experience by 30%.
  • Dedicatedly worked for a Banking/Finance project as a Technology Support Specialist.
  • Strengthened security measures with regular system audits, implementing updates to prevent unauthorized access and data breaches, ensuring compliance with security standards

Education

Bachelor of Science - Computer Science Engineering

National College
Nandyal
05.2018 - 10.2021

Skills

IT Suppport

Azure Intune

JAMF

Workspace One MDM

Apple Business Manager

Windows 365 Cloud PC

Virtualization

SCCM

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Certification

Jamf Certified Associate

Interests

Learing Piano, Writing Books, Learining new technology, Gym

Timeline

Sr. Systems Engineer

Cognizant Technology Solutions
04.2024 - Current

Assistant Systems Engineer

Tata Consultancy Services
11.2021 - 04.2024

Bachelor of Science - Computer Science Engineering

National College
05.2018 - 10.2021
Edward Dyva Charan JanaSr. System Engineer