Edwin Fernandes
Pune
Summary
Resourceful Customer Service Executive known for exceptional productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and effective communication. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Customer Relationship Manager
Freesociety Fashion Pvt Ltd
01.2024 - Current
- Manage customer inquiries and resolve issues efficiently, ensuring customer satisfaction and loyalty
- Maintain strong relationships with clients, ensuring timely and effective communication
- Develop strategies to improve customer experience and boost brand loyalty
- Handle post-sale services and customer feedback to optimize processes and services.
Co-Founder & Head of Sales & Marketing
Sneakermafia
01.2017 - 01.2023
- Built and managed a successful sneaker and apparel business specializing in high-end sneakers and streetwear
- Led all aspects of sales, marketing, and customer relations, consistently exceeding sales targets
- Developed effective marketing strategies, expanding the business' customer base through social media and direct outreach
- Provided exceptional customer service, ensuring repeat business and positive word-of-mouth marketing.
Sales & Marketing Manager
Koko Carmel Bakery
01.2014 - 01.2016
- Co-owned and managed a bakery, focusing on sales, marketing, and customer service
- Led marketing efforts, increasing brand awareness and driving customer growth
- Managed customer inquiries and ensured a positive in-store experience, resulting in high customer retention
- Streamlined the sales process, optimizing the customer experience from order placement to fulfillment.
Education
Bachelor of Science in Hospitality Studies (BSCHS) -
Suryadutta Institute of Hospitality Studies and Travel Tourism
12th Grade (NIOS) -
10th Grade (NIOS) -
Skills
- Customer Relationship Management (CRM)
- Sales & Marketing
- Conflict Resolution & Problem Solving
- Brand Development & Market Expansion
- Excellent Communication Skills
- Team Collaboration & Leadership
- Reliability
- Negotiation
- Continuous Improvement
- Adaptability
Maritalstatus
Single
Personal Information
Date of Birth: 06/27/93
Languages
- English (Fluent)
- Hindi (Fluent)
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Marathi
Elementary (A2)
A2
Timeline
Customer Relationship Manager
Freesociety Fashion Pvt Ltd
01.2024 - Current
Co-Founder & Head of Sales & Marketing
Sneakermafia
01.2017 - 01.2023
Sales & Marketing Manager
Koko Carmel Bakery
01.2014 - 01.2016
Bachelor of Science in Hospitality Studies (BSCHS) -
Suryadutta Institute of Hospitality Studies and Travel Tourism
12th Grade (NIOS) -
10th Grade (NIOS) -
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