Edwin George
Hospitality Healthcare Operations Professional
Bangalore
Summary
Dynamic operations professional with a strong background at Sparsh Hospital, excelling in optimizing workflows and enhancing patient care. Proven ability in team coordination and customer service excellence, implementing process improvements that boosted patient satisfaction scores. Adept at managing budgets and fostering collaboration across departments to achieve strategic goals.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Sparsh Hospital
07.2025 - Current
- Operations professional with a proven track record in managing.
- And optimizing hospital workflows. Skilled in overseeing daily.
- operations, coordinating multidisciplinary teams, and implementing
- process improvements to enhance patient care, staff productivity,
- and resource efficiency. Proficient in managing budgets, ensuring
- regulatory compliance, and supporting leadership in achieving
- strategic initiatives. Recognized for fostering a patient-centered
- environment, streamlining administrative functions, and driving
- operational performance to meet hospital goals.
- Experienced in leading diverse teams, resolving urgent issues, and.
- Maintaining compliance with healthcare standards and safety.
- protocols . Adept at optimizing patient flow, handling escalations.
- With empathy, and promoting cross-department collaboration to.
- ensure operational excellence and improve patient satisfaction.
- Implemented process improvements, reducing operational.
- inefficiencies and enhancing patient throughput, resulting in
- improved service delivery.
- Managed resource allocation across departments, optimizing.
- staffing, equipment, and supplies to reduce costs without
- compromising care standards
- Ensured compliance with healthcare regulations and hospitals.
- policies, supporting audits and maintaining a safe, patient-focused
- environment.
- Led cross-functional teams, fostering collaboration between.
- medical, administrative, and support staff to improve overall hospital
- Streamlined administrative workflows, enhancing scheduling.
- patient admissions, and discharge processes for better turnaround
- times.
- Monitored performance metrics, analyzing operational data to.
- identify bottlenecks, drive continuous improvement, and boost
- patient satisfaction scores.
- Supported strategic initiatives, assisting senior management in.
- driving long-term operational goals, budgeting, and project
Assistant Manager of Operations
Sparsh Hospital
11.2022 - 02.2025
- Operational Oversight: Conducting rounds to monitor patient care, cleanliness, and security across all hospital departments.
- Patient Flow Management: Overseeing admissions, discharges, and transfers to ensure efficiency.
- Emergency Response: Handling crisis situations, including security issues, medical emergencies, and logistical challenges.
- Conflict Resolution: Addressing patient or family complaints, and ensuring high-quality service.
- Reporting: Preparing detailed shift reports on operations and incidents for senior management.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Senior Associate
Aster CMI Hospital, Hebbal Bangalore
08.2018 - 10.2022
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Experienced and dedicated professional with a strong background in.
- Healthcare operations at Aster CMI Hospital. Focused on optimizing.
- Hospital workflows, improving patient care, and collaborating with.
- Multidisciplinary teams are essential to meet hospital objectives. Skilled in crisis.
- Management, staff coordination, and ensuring compliance with.
- Healthcare standards to deliver exceptional service.
- Operational Efficiency: Contributed to streamlining the hospital.
- Processes, improving patient admissions, and reducing wait times.
- For a more efficient patient experience.
- Patient-Centered Care: Assisted in managing patient care logistics.
- Ensuring seamless transitions between departments, and optimizing.
- Patient satisfaction and comfort.
- Cross-Functional Collaboration: Collaborated with various hospitals.
- Departments, including medical, administrative, and support staff
- Ensure effective communication and service delivery.
- Regulatory Compliance: Ensured adherence to healthcare.
- Regulations and safety protocols, maintaining the hospital’s.
- Accreditation and minimizing operational risks.
- Staff Training and Support: Assisted in onboarding and training new staff.
- Staff, ensuring that all employees understood hospital protocols and.
- Provided quality service to patients.
- Crisis Management: Played an active role in handling emergencies.
- Situations, ensuring that critical care processes ran smoothly even.
- During high-pressure moments.
Captain Waiter
CanopLetrans Hotel
05.2014 - 03.2018
- A highly skilled and customer-focused captain waiter with extensive.
- Experience in overseeing dining operations in a fast-paced, 2-star.
- Hotel environment. Responsible for managing a team of waitstaff,
- Ensuring exceptional service delivery and maintaining high standards.
- Standards of cleanliness and customer satisfaction. Expertise in.
- Guiding guests through the menu, recommending specials,
- Ensuring an outstanding dining experience. Adept at handling guests.
- Concerns and requests, managing reservations, and maintaining a.
- Smooth and efficient service flow. Committed to upholding the hotel.
- Standards, ensuring smooth coordination between the kitchen and.
- Front-of-house teams, and contributing to a memorable guest experience.
Assistant Waiter
Shilton Suites
11.2012 - 11.2013
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
- Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.
Education
Bachelor of Commerce
North East Frontier Technical University
07-2020
Skills
Affiliate Marketing
Marketing Automation Tools
Content Management Systems
Customer Service Excellence
Team Coordination
Timeline
Assistant Manager
Sparsh Hospital
07.2025 - Current
Assistant Manager of Operations
Sparsh Hospital
11.2022 - 02.2025
Senior Associate
Aster CMI Hospital, Hebbal Bangalore
08.2018 - 10.2022
Captain Waiter
CanopLetrans Hotel
05.2014 - 03.2018
Assistant Waiter
Shilton Suites
11.2012 - 11.2013
Bachelor of Commerce
North East Frontier Technical University