Hi, I’m
RUKHSAR FATMA NAQVI
Cloud Ops Administration Sr Analyst
Delhi,India
Summary
More than 6 years of Industry & Domain experience as Cloud Ops Administration Analyst. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the goals.
Overview
7
years of professional experience
4
years of post-secondary education
3
Certifications
Work History
AccentureGurgaon, Haryana
Cloud Ops Administration Sr Analyst
01.2020 - Current
Job overview
- Working on AWS services (IAAS & PAAS).
- Working experience on IAC tools like Terraform and CloudFormation.
- Handling Client facing roles for Project activities and BAU work.
- Automated daily tasks to save time and efforts.
- As part of the PAAS Capability team, has delivered session on AWS services to the entire team.
- Handled Project transitions from other incumbents to existing organizations.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Streamline BAU process in the projects and provide KT to team members for seamless delivery.
- Defining Standard Operating Procedures complaint with the clients SLA.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Saved cost by implementing cost-saving initiatives that addressed long-standing problems.
HCL TechnologiesNoida, UP
Senior Analyst
12.2017 - 12.2019
Job overview
- Worked on Cloud Computing Technology on AWS (Amazon Web Services).
- Worked on EC2, VPC, S3, IAM, EBS, SNS , Cloud Watch etc.
- Provided High availability solutions in AWS Cloud Infrastructure using Autoscaling and ELB services.
- Server related task like managed EC2 instances, creating AMI, snapshots, changing instance type, Key Pairs, creating new instance from AMI.
- Network related task like setup of VPC, subnet, route table, Security Groups, Elastic IP.
- Monitoring related task like Creating alarms in cloud watch.
- Supported Identity Management team to manage user ID (creation/deletion/modification/troubleshooting etc.) and accesses on different platform.
- Handled Incidents and Requests using LANDesk tool.
- Exchange Mailbox and Distribution Lists Creation and Delegation, Virtual Meeting Rooms creation and Video & Audio Conference creation.
- Provide day- to-day user administration like adding/deleting users in local and global groups in Active Directory and managing user's queries.
- Experienced with analysis of logs and performing root cause analysis for various issues coming up based upon their priority.
- KT provided to junior staff to improve their ability to support the environment.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
Convergys India Services Pvt. Ltd.Gurgaon, Haryana
Case Manager
05.2016 - 12.2017
Job overview
- Supported the international customers who call us for the technical issues in their Dell computers.
- Troubleshooted the in-warranty computer with the help of hardware and software diagnostics to resolve the technical issues like, memory, hard disk drive, operating system crash and MS Office related issues.
- Took care of their Exchanges and dispatches of their new systems.
- Handled any dispute and escalation come across the process of dispatch such as system lost, system broken in transit or in depot repair center, system does not repair on center or onsite.
- Followed up with customers to provide the service up to the level of customer's satisfaction or in case of troubleshooting.
PolicyBazaar.comGurgaon, Haryana
Customer Relationship Executive
06.2014 - 08.2015
Job overview
- Handled the post sales services of insurance, resolved the customer's queries over the calls and emails and building long term relationship with the customers for expansion of the business by asking for the referrals.
Education
HITM, UPTUAgra
B.Tech from Computer Science Engineering
08.2010 - 06.2014
Skills
Cloud Computing
AWS (IAAS & PAAS)
IAC (Terraform & CloudFormation)
Windows Server Administration
Serverless
Linux
Networking Concepts
Certification
AWS Certified Cloud Practitioner
Accomplishments
- Got Star Performer of the Month Award multiple times in HCL career span.
- Participated in EUREKA –Techno- Cultural Fest and got the first prize in Technical Poster and Paper Presentation.
- Participated in PRASTUTI EVENT (technical poster competition) and Secured 3rd position.
- Selected in i-robotics competition conducted by Technex'2011 IT-BHU in association with Robosapiens, India for Final round held in March 2011 and awarded by the first runner up.
- Developed an Application” Quadratic Equation Solver” for windows 8 in the event MICROSOFT WOWZAPP 2012 –the worldwide hackathon for windows conducted by HITM ENGI.COLLEGE held in Nov 2012.
Extra Curricular
- Participated in Manthan National competition held in 2013 and was shortlisted to be a part of Finale.
- Volunteered in workshop of NNSC (National Network Security Championship)-India grand success held in association with ACM IIT-Delhi at HITM in Sep 2013 conducted by Networks Bulls.
- Volunteered of Stage Committee in MICROSOFT WOWZAPP 2012- the worldwide hackathon for windows conducted by HITM ENGI. COLLEGE held on Nov 2012.
- Participated in sketching competition in Student Spiritual Development Club in Sep 2010 Secured the Second Prize.
Was a member of employee engagement committee.
Timeline
Aviatrix Multi-Cloud Networking Associate
05-2021
AWS Certified Solutions Architect Associate
04-2021
AWS Certified Cloud Practitioner
08-2020
Cloud Ops Administration Sr Analyst
Accenture
01.2020 - Current
Senior Analyst
HCL Technologies
12.2017 - 12.2019
Case Manager
Convergys India Services Pvt. Ltd.
05.2016 - 12.2017
Customer Relationship Executive
PolicyBazaar.com
06.2014 - 08.2015
HITM, UPTU
B.Tech from Computer Science Engineering
08.2010 - 06.2014