Eiksha Suneja
Gurgaon
Summary
Aiming to be a part of progressive environment where I can upgrade my skills and knowledge to achieve holistic development of your organization.
Overview
6
6
years of professional experience
Work History
KPMG Global Services
Gurgaon
06.2023 - Current
- Strong working knowledge on page template and components within AEM6.5 and AEM Cloud authoring console.
- Lead front-end publishing for major campaigns and projects.
- Use of Adobe Experience Manager, Adobe Digital Asset Manager & HTML, understanding of Adobe Analytics, SEO.
- Taxonomy implementation for multiple firms using Semaphore and redirect implementation using AKAMAI.
- Stakeholder management and IC role for member firm advisory.
- Senior web content publisher and QA for both 6.5 and cloud.
- Responsible for providing support to multiple firms as AEM consultant for cloud onboarding and 6.5 version.
- Used JIRA and Workfront as ticketing tools.
- Lead migration project - AEM 6.5 to Cloud
- Did quality management of kpmg.com global site using Crownpeak.
- Led meetings with stakeholders to discuss objectives .
Lead Analyst
Wunderman Thompson Studios - WPP
08.2022 - 05.2023
- Responsible for creating/ maintaining web pages using specially designed components for Ford using AEM v6.5. (Both Classic and Touch UI)
- Basic image asset editing.
- Responsible for quality assurance, analyzing and understanding the publishing requests.
- Client interaction for publishing updates and feedbacks.
- Expertise in managing workflow to track, plan and execute requests using JIRA.
- Testing new functionalities and components in AEM.
- AEM authoring/ Web publishing QA for foreign markets.
- Maintaining SEO/ Analytics for web pages through AEM.
Team Leader
Webhelp
03.2020 - 07.2022
- Worked as a Team Leader in Operations at Webhelp, handling a team of 19 people.
- Analyze data to drive performance improvement metrics and share feedback with team.
- Live queue management. (roster creation, agent mapping)
- Contact Centre Associate (QA Moderator) for SEO project.
- Content moderation for TikTok process.
SEO Executive
Systools Software Pvt. Ltd
01.2019 - 02.2020
- On Page/ Off Page SEO for both in-house and client websites using tools like Google Adwords, Moz, Google Analytics.
- Technical content writing/ publishing for organic SEO practices.
- Website maintenance/ management using Flash and Wordpress.
Education
PGDM - Operations Management
Narsee Monjee Institute of Management Studies
Mumbai01.2022
Btech - CSE
SDIET
Faridabad05.2019
12th -
Adarsh Public School
01.2015
10th -
Adarsh Public School
01.2013
Skills
- AEM v65
- AEM Cloud
- JIRA
- Workfront
- Crownpeak
- AKAMAI Redirects
- Taxonomy
- ServiceNow
- Adobe Experience Manager
- HTML
- CSS
- Client management
- Stakeholder communication
- Client relationship management
- AEM authoring
- Quality assurance
- Web publishing
- Stakeholder management
- Project management
- Client interaction
- Ticketing tools
- KPI / SLA Management
- Adobe Analytics
- CMS
- Wordpress
- SEO
- Google Adwords
- Team Handling
- Content Writing QA
- Freelance content writing
Timeline
KPMG Global Services
06.2023 - Current
Lead Analyst
Wunderman Thompson Studios - WPP
08.2022 - 05.2023
Team Leader
Webhelp
03.2020 - 07.2022
SEO Executive
Systools Software Pvt. Ltd
01.2019 - 02.2020
PGDM - Operations Management
Narsee Monjee Institute of Management Studies
Btech - CSE
SDIET
12th -
Adarsh Public School
10th -
Adarsh Public School