EJAZ SHAIKH
Mumbai
Summary
Dynamic Desktop Engineer with a proven track record at Allied Digital Services Ltd, excelling in technical support and network troubleshooting. Adept at enhancing user experience through effective problem-solving and customer service. Skilled in remote desktop services and committed to continuous improvement, ensuring seamless operations and user satisfaction.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Desktop Engineer
Allied Digital Services Ltd
Mumbai
01.2025 - Current
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Delivered end-user support for hardware, software, and network-related issues, enhancing user experience and minimizing downtime.
- Troubleshoot network connectivity issues (WI-Fi, VPN, Ethernet).
- Remote Support Tools: Remote desktop software (e.g., TeamViewer, AnyDesk,SCCM, RDP).
- Ticketing Systems: Software like Service Now or Summit for tracking and managing support requests.
- Support Windows Server 2025, 2022.
- Facilitated user creation and policy deployment in MS Office 365 Admin Center.
- Utilized basic firewall knowledge and configured Synology NAS to support network security and data storage needs.
Desktop Support Engineer
Dixit Infotech Services Pvt. Ltd
Mumbai
05.2024 - 01.2025
- Configured new computers and installed software to meet user requirements and company standards.
- Diagnosed and resolved hardware and software issues to enhance user experience with systems and applications.
- Assisted users with technical problems through helpdesk systems, phone support, and in-person visits.
- Performed routine maintenance tasks including updates, patches, and backups to ensure smooth system operation.
- Utilized various ticketing tools to effectively track and manage technical issues.
IT Support
Path Enterprise
Mumbai
11.2021 - 04.2024
- Installing operating systems support of all products. Driver installation of all Laptop, Desktop & Workstations.
- Hardware troubleshooting of Laptop, Desktop & workstations. Replacement all type of Laptop, Desktop & workstation spares.
- Replace Laptop motherboard, LCD & flex cable also any other spares. Support Microsoft windows operating system win 7, win 8 & win 10.
- Installing & troubleshooting of Windows 7, 8, 10 & 11 OS with License activation.
- Troubleshooting Laptops coordinating with Vendor if required.
- Communicating with vendors (HP, Dell and Lenovo) for warranty status or parts replacement.
- Configured email on various devices (Windows, Android, iOS) to ensure seamless communication.
- Configuring, sharing and managing printers.
- Troubleshooting the MS office Outlook related applications.
- Laptop ready for users with all needed software and all configurations with office related work.
- Printer installations & configuration in users' laptops.
- DSC installation & troubleshooting (With the help of Vendor and support)
- Branches call attending via team viewer and Anydesk application.
- Configuring the production item & others as per user requirements.
- Developed and shared knowledge base documents to enhance team understanding and support capabilities.
- File & Folder sharing access has been provisioned to end users.
- Providing end user support for all kinds of day-to-day issues.
- I have knowledge of Synology Nas. i.e. create folder, backup folder and complete pc backup.
- Delivered IT support to staff by troubleshooting and resolving technical issues efficiently.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
- Worked closely with IT support staff to identify potential sources of errors or malfunctions within the EMR environment.
Education
Bachelor of Management Studies -
Guru Nanak College of Arts Science and Commerce
Mumbai04-2021
HSC -
Dr.Ambedkar College of Commerce & Economics
Mumbai04-2018
SSC -
Guru Nanak High School
Mumbai04-2016
Skills
- Desktop Support
- Technical Support
- Remote Desktop Services
- Network Connections
- Remote Support
- Virtual Private Networks (VPN)
- Microsoft Windows
- Microsoft Office
- Operational Systems
- Problem Solving
- Fast Learner
- Team collaboration
- Customer Service
- Phone Support
- Commitment to Excellence
- Continuous Improvement
- Continuous Improvement
Hobbies and Interests
- Listening Music
- Traveling
Languages
- Hindi
- English
- Hindi
Languages
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Certification
CCNA Done by RST Forum
Timeline
Desktop Engineer
Allied Digital Services Ltd
01.2025 - Current
Desktop Support Engineer
Dixit Infotech Services Pvt. Ltd
05.2024 - 01.2025
IT Support
Path Enterprise
11.2021 - 04.2024
Bachelor of Management Studies -
Guru Nanak College of Arts Science and Commerce
HSC -
Dr.Ambedkar College of Commerce & Economics
SSC -
Guru Nanak High School