Ekansh Kaushik
Delhi
Summary
Goal-driven Operations Team Leader with an adaptable and insightful approach to tackling all types of business issues. Open and encouraging supervisor practiced at motivating employees to meet challenging demands. Eager to take on a challenging new role and put 5 years of experience to use in support of business needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Team Leader
HCLTECH
Noida
11.2018 - Current
- Leading team of 15+ Customer Service Representatives.
- Developed and implemented operational strategies to increase efficiency and productivity of team.
- Monitored daily operations and evaluated performance of staff, providing feedback and coaching as needed.
- Created reports on staff performance, customer satisfaction and other topics for upper management.
- Trained, mentored and motivated employees to maximize team productivity.
- Identified areas for improvement in processes, procedures, tools, and technologies used by the operations team.
- Conducted regular meetings with team members to review progress on projects and discuss any issues or concerns they may have had.
- Provided guidance on best practices for customer service excellence to drive business growth objectives.
Web Developer
Kautilya Solutions
Delhi
11.2016 - 11.2018
- Assisted in the development of digital marketing campaigns for clients, including email, SEO and SEM, and social media.
- Developed content for websites, blogs, and social media platforms to increase brand awareness.
- Analyzed website metrics such as page visits and conversions to measure success of campaigns.
- Researched potential customers to identify target audiences through surveys and focus groups.
- Conducted keyword research and analysis to optimize search engine optimization efforts.
- Collaborated with design team on graphic elements for digital campaigns such as logos, banners.
- Managed customer relationships through various channels such as email and social media networks.
Education
B.Tech - Computer Science
Dr APJ Abdul Kalam Technical University
Greater Noida07-2016
Senior Secondary - Science
GBSSS No 3
Delhi05-2012
Higher Secondary - General
SBV No 1
Delhi05-2010
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Power BI
- Team Management
- Process Improvement Initiatives
- Performance Evaluation
- Team Leadership & Development
Accomplishments
- HCLTECH Achiever's League Award 2023.
- Multiple Individual & Team R&R Awards.
Certification
- Customer Retention Certificate - Pearson.
References
References available upon request.
Timeline
Operations Team Leader
HCLTECH
11.2018 - Current
Web Developer
Kautilya Solutions
11.2016 - 11.2018
B.Tech - Computer Science
Dr APJ Abdul Kalam Technical University
Senior Secondary - Science
GBSSS No 3
Higher Secondary - General
SBV No 1
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