Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Rajat Kumar

Hamirpur, Himachal Pradesh

Summary

Dependable leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Team Leader

Teleperformance
Chandigarh
01.2022 - 05.2024
  • Identified opportunities for process optimization through automation and technology implementations.
  • Created, monitored and adjusted daily production schedules.
  • Provided leadership and direction to a team of 10 operations personnel.
  • Coordinated with cross-functional teams to ensure smooth workflow processes.
  • Ensured compliance with safety regulations in the workplace.
  • Monitored performance metrics on a regular basis and identified areas for improvement.
  • Facilitated training sessions for new employees on operational processes and procedures.
  • Generated detailed reports outlining KPIs, quality control measures, and other related data points.
  • Investigated customer complaints concerning product quality or service delivery issues.
  • Reviewed employee performance evaluations and made recommendations for improvement.
  • Built strong operational teams to meet process and production demands.
  • Reduced process lags and trained team members on best practices and protocols.

Supervisor of Operations

Srijan Exports
Chandigarh
02.2021 - 01.2022
  • Developed and implemented policies and procedures for efficient workflow.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Ensured compliance with all applicable laws, regulations, and standards.
  • Maintained accurate records for tracking progress and performance of team members.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Collaborated with senior leadership on strategic initiatives related to operations.
  • Delegated work to staff, setting priorities and goals.

Site Supervisor

Signature Global India Pvt Ltd
Gurugram
06.2019 - 02.2021
  • Managed and supervised a team of 30+ site staff members to ensure safety, quality control and efficient operations.
  • Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
  • Scheduled and coordinated resources for all maintenance activities in order to meet project deadlines.
  • Conducted regular inspections of work sites to ensure compliance with safety regulations, including hazard identification and risk assessment.
  • Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
  • Ensured that workers followed safe work practices when operating machinery or performing hazardous tasks.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information to customer about site, prices and services.
  • Scheduled shifts for fellow associates during peak traffic times.

Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Punjab Technical University
Hoshiarpur, Punjab
06-2018

Skills

  • Quality Assurance
  • Workforce Planning
  • Operational Excellence
  • Multitasking
  • Teamwork and Collaboration
  • Problem-solving aptitude
  • Excellent Communication
  • Organizational Skills
  • Team building
  • Decision-Making
  • Microsoft Excel
  • Microsoft Word

Accomplishments

  • Best Employee of the month (Operation)
  • Promoted Team Leader within 9 months.
  • Best Team leader for consecutive 4 months

Certification

  • Certified trainee in SCADA and PLC (May 2018)
  • Trained in Embedded programming

Languages

English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Timeline

Operations Team Leader

Teleperformance
01.2022 - 05.2024

Supervisor of Operations

Srijan Exports
02.2021 - 01.2022

Site Supervisor

Signature Global India Pvt Ltd
06.2019 - 02.2021

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Punjab Technical University

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Rajat Kumar