EKATA NAIK

To be part of a team where I will be able to deliver to the best of my ability and get an environment to update myself and endeavor to achieve a praiseworthy position in the working field.

• Post Graduate Diploma in Software Testing from MindScripts with Grade A
• Well acquainted with Manual Testing and Automation Testing Concepts
• Executed In-Flow Inventory project at MindScripts, creating Test Cases and Logged defects

• Software Quality Assurance & Manual Testing
• Test Case Design & Defect Tracking
• Customer Relationship Management (CRM)
• Customer Satisfaction & Service Quality Improvement
• Customer Complaint Resolution & Support operations

• Management of overall operations of the Customer Care Department
• Handling of customer-queries and ensuring timely resolution while maintaining customer satisfaction
• Managing customer data and follow-ups through CRM systems
• Management of customer records using MS Excel