Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Vineetha Susan M

Vineetha Susan M

Hyderabad

Summary

Accomplished Senior Associate with a proven track record at HSBC Bank, enhancing customer satisfaction through expert claims processing and interdepartmental collaboration. Skilled in healthcare coding and demonstrating exceptional empathy, I excel in leadership, problem-solving, and cross-functional coordination, significantly improving productivity and accuracy in complex healthcare environments.

Overview

10
10
years of professional experience

Work History

Senior Associate

HSBC Bank
Hyderabad
04.2024 - Current
  • Responsible for processing and adjudicating claims for health insurance for Singapore customers
  • Manage and coordinate multiple claims simultaneously
  • Provide exceptional support to policyholders by explaining coverage details, answering inquiries, and guiding them through the claims process
  • Maintain a high level of empathy and professionalism to ensure customer satisfaction
  • Reviewed medical records and documents submitted by claimants to ensure accuracy and completeness of information provided.
  • Collaborated with other departments within the organization to address multi-faceted problems that required interdepartmental solutions.

Senior Associate (Patient care services)

Cognizant Technologies
Hyderabad
04.2018 - 04.2022
  • Focus on enabling quality deliverables and enhancing customer satisfaction
  • Interact with onsite clients, sales Team, patients to meet process deliverables
  • Generate process improvement ideas for better Productivity, Accuracy & Turnaround time
  • Manage and resolve escalations and issues raised
  • Focus on enabling quality deliverables and enhancing customer satisfaction
  • Mentored Team members, provided team assistance, handled meeting with in the Team and provided inputs for process improvement and for Revenue generation

Senior Consultant (Healthcare)

Sutherland Global services
Hyderabad
03.2015 - 03.2017
  • The key role is to make sure that the patient's Insurance and its requirement are met well before he gets an appointment with the Providers Involved in prebilling process
  • Interaction with Doctors/Physicians over phone and through emails for Referrals of patient's who would visit the specialist
  • Have an End-to-End knowledge on Scheduling, Insurance Verification, Authorizations& Referral approvals
  • Validating using ICD 10 codes

Education

B. Tech - Bio informatics

Bharath University
Chennai
01.2011

Board of Intermediate - Biology, Physics and Chemistry

Sri Chaitanya junior college
01.2006

Secondary School -

B.V.M High School
Hyderabad
01.2004

Skills

  • Leadership
  • Team Assistance
  • Task Planning
  • Problem Solving
  • Agile
  • Scrum
  • People Management
  • Time Management
  • Adaptability
  • Proactive
  • Well-Organized
  • Decision-Making
  • Training and mentoring
  • Healthcare coding competency
  • ICD-9-pCS coding
  • Cross-functional coordination
  • Empathy and emotional intelligence

Accomplishments

  • Maintained consistency in securing GPA throughout engineering.
  • Received an award for an outstanding performer in the Process Training Batch.
  • Recognized for exceptional dedication and commitment by managers and clients.

Timeline

Senior Associate

HSBC Bank
04.2024 - Current

Senior Associate (Patient care services)

Cognizant Technologies
04.2018 - 04.2022

Senior Consultant (Healthcare)

Sutherland Global services
03.2015 - 03.2017

B. Tech - Bio informatics

Bharath University

Board of Intermediate - Biology, Physics and Chemistry

Sri Chaitanya junior college

Secondary School -

B.V.M High School

Similar Profiles

CREATE PROFILE
Vineetha Susan M