Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ekta Bhatia

Ekta Bhatia

Gandhinagar

Summary

Experienced in leading cross-functional teams through complex projects, ensuring timely delivery and alignment with organisational goals. Demonstrates clear communication and problem-solving skills, fostering collaborative environments. Consistently drives project success by adapting to changing requirements and leveraging innovative solutions.

Overview

9
9
years of professional experience

Work History

Project Manager/ Outsourcing Coordinator

BNP Paribas
GIFT City, Ahmedabad
01.2025 - Current
  • Facilitate punctual project delivery while implementing optimal practices.
  • Coordinated with stakeholders to ensure timely deliverables.
  • Facilitate outsourcing arrangements for Gift City branch.
  • Delivered accurate MIS reports promptly to meet requirements of committees and regulators.
  • Supervised activities and managed vendors within GIFT IBU.
  • Prepared data and fulfilled various requirements for Head-IBU.
  • Managed comprehensive procurement processes for technology and non-technology goods and services.
  • Managed entire lifecycle of assigned projects from initiation to implementation.
  • Compiled data for regulatory reporting, adhering strictly to deadlines and compliance standards.

Deputy Manager (Wholesale Client Service)

RBL Bank Limited
GIFT City, Ahmedabad
01.2023 - 12.2024
  • Analysed financial transactions for suspicious activity, escalating potential risks to management.
  • Analysed customer documents for KYC compliance, identifying discrepancies and mitigating potential risks.
  • Conducted thorough due diligence on new and existing customers to prevent financial crimes.
  • Maintained up-to-date knowledge of regulatory changes affecting KYC, ensuring compliance with current legislation.
  • Conducted enhanced due diligence on politically exposed persons PEPs, minimising reputational and financial risks.
  • Assessed new account documentation to verify information and determine high-risk customers.
  • Reviewed and verified customer identification documents to comply with anti-money laundering regulations.
  • Monitored transactions for suspicious activity, reporting findings to senior management for further investigation.
  • Conducted detailed investigations into customer accounts to verify legitimacy and prevent unauthorised access.
  • Managed sensitive information with utmost confidentiality, upholding ethical standards and customer trust.
  • Addressed customer service enquires quickly and accurately.
  • Maximised customer satisfaction by resolving service issues promptly.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Built rapport with customers through courteous and professional communications.
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Maintained accurate client records to maximise data quality and accuracy

Assistant Manager (Corporate Service Delivery)

Yes Bank Limited
Ambala Cantt.
06.2022 - 12.2022
  • Managed receipt and tracking of customer communication from various sources.
  • Ensured accurate handling of all banking, trade, and forex operations.
  • Resolved discrepancies and assisted customers with documentation requirements for liability and trade products.
  • Ensured end-to-end resolution of issues within specified timeframes.
  • Partnered with RM team, Treasury, Product Sales, and Zonal heads to accomplish organization objectives.
  • Enhanced client experience through seamless activation and engagement initiatives.
  • Resolved escalations for trade finance operations, ensuring seamless transaction handling.

Sales & Service specialist

Tele performance
Mohali
10.2020 - 05.2022
  • Increased sales targets by developing and maintaining strong relationships with new and existing customers.
  • Informed customers of promotions and special offers to increase sales and revenue.
  • Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
  • Educated customers on how to use products or services by providing demonstrations and presentations.
  • Addressed customer queries to provide information regarding product specifications and uses.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
  • Handled pre-sales and post-sales inquiries from Apple customers.

Information Retrieval Officer

Just Dial
Noida
04.2016 - 10.2020
  • Handled calls and supplied information as requested through intuitive software.
  • Deliver relevant details when handling calls.
  • Adhere to standardized ATT for call duration.
  • Ensured compliance with quality norms.
  • Provide accurate resolutions to customer inquiries.

Education

Certificate Course in Spanish -

Acharya Narendra Dev College, Delhi University
12.2015

B.EComm -

Rajiv Academy For Technology And Management
04-2015

12th -

Delhi Public School
12.2011

10th -

Delhi Public School
12.2008

Skills

  • Project management
  • Stakeholder coordination
  • Customer relationship management
  • Financial transaction monitoring
  • Willingness to learn

Languages

  • English
  • Hindi

Timeline

Project Manager/ Outsourcing Coordinator

BNP Paribas
01.2025 - Current

Deputy Manager (Wholesale Client Service)

RBL Bank Limited
01.2023 - 12.2024

Assistant Manager (Corporate Service Delivery)

Yes Bank Limited
06.2022 - 12.2022

Sales & Service specialist

Tele performance
10.2020 - 05.2022

Information Retrieval Officer

Just Dial
04.2016 - 10.2020

Certificate Course in Spanish -

Acharya Narendra Dev College, Delhi University

B.EComm -

Rajiv Academy For Technology And Management

12th -

Delhi Public School

10th -

Delhi Public School

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