Swapnil Jayprakash Jyoti Chavan
Andheri West
Summary
Experienced in compliance, risk monitoring, and performance evaluation of third-party entities, with strong expertise in vendor management and strategic planning. Proven track record of enhancing service quality and streamlining processes across third-party engagements.
Overview
14
14
years of professional experience
Work History
Senior Manager-Central Outsourcing Team
Axis Bank
Worli
07.2023 - Current
- Initiating & Conducting Half Yearly Performance Review & Annual performance review for all the Financial and IT Outsourcing Arrangements in Centralized Outsourcing System (COS).
- Providing access of COS system to business units to conduct reviews, conduct review process walkthrough, getting the questionnaire and review templates filled from business units handling outsourcing arrangements for completion of review.
- Reviewed responses from business units, rectifying discrepancies and ensuring completeness in performance review submissions through coordination.
- Prepared review note detailing completion status, incidences, and observations from business unit responses for approval by Vendor Management Committee.
- Prepare a review presentation and place it before Risk management committee for approval.
- Coordination with Risk team on weekly basis and discuss on improvements for strengthening of review mechanism.
- Maintenance and management of all records from time to time for audit purpose for all the activities handled.
- Process walkthrough to Internal audit team and handling the queries raised by the internal auditors and close the observations on timely basis.
- Work on the observations raised by concurrent auditors on reviewing the vendor agreements in COS and closure of observations on timely basis.
- Extracting IBA caution list from IBA portal and scrub the list with COS repository on fortnightly basis.
- Coordinated with the business unit to terminate contracts in COS when vendor names appeared on the IBA caution list.
- Coordinated with IT team and vendor managing COS on new system developments to enhance review processes.
Senior Manager-Vendor Management
Kotak Mahindra Life Insurance Company Ltd
Malad
09.2016 - 07.2023
- Managing vendors (Printing, Dispatch & Processing vendors) & assessment of the vendors.
- Measure & Monitor the vendor performance.
- Managing vendor contracts\SLA and tracking their deliverables.
- End to End coordination with vendors to ensure seamless delivery within TAT.
- Ensured thorough monitoring of vendor performance and audit procedures.
- Conducted regular audits by visiting vendor premises, providing feedback and reviewing their performance.
- Settled vendor payments according to agreed timelines.
- Act as SPOC for all vendor & internal escalation.
- Handling Internal & external audit.
- Identify and automating internal processes with by eliminating manual work.
- Design New Dispatch system thereby eliminating manual dispatch entry and process.
- Providing inputs to improve processes & driving quality.
- Checking the agreement details of the vendors.
- Verifying invoice rates matches with the agreement rates.
- Verify if SLA is getting followed as per deliverables.
- Identify Gaps in the process and share scope of improvement.
- Managing and Assisting team members in their daily activities & enhancing their skills.
- Managing Audits of Operation Teams Handling Vendors:
- Work on Internal Departmental Budget.
- Audit to be done of other departments handling vendors.
Senior Executive- New Business Operations
TATA AIA Life Insurance
Thane
01.2014 - 09.2016
- Coordination with TPA Vendors and measuring their performance.
- Preparing and updating the New Business Issuance SOPs (Standard Operating Process) on regular basis.
- Flashed MIS to branches and stakeholders daily.
- Responsible for flashing the TAT deviated cases to Vendors on daily basis and followup for receipt of reports.
- To analyse the TAT deviated cases locationwise and highlight the same to Vendors for investigating the delays in those locations and take proper measures for improving the performance of those locations.
- Handling Internal & External stakeholders queries and resolving then within stipulated TAT.
- Allocating & monitoring the work of team members for issuance related activities.
- Arranging of resolves from TPA for errors found in reports and illegible scanning of reports.
- To assess and investigate the complaints received from clients faced by them at Diagnostic Centres.
- Alignment of DCs to external vendors for audit purpose for assessing the performance and quality of DCs.
- Based on the parameters of Audits, to intimate TPA of delisting the DC or reorientation of the DC.
- To identify locations where Diagnostic centers are not available and inform the Zones and branches to provide the DC leads to empanel the DC.
- Measuring and analyzing TPAs Monthly Business Performance as defined in SLA and Handling Billing activities of TPA.
- Tracking the physical reports and handling record management of reports.
- Stationery management.
- Have been involved in UAT (User Acceptance Testing) of new application developments for the team as and when required.
Senior Associate- Central Operations Team
HDFC Life
Lower-Parel
04.2012 - 12.2013
- Handling Record Management activities, Inventory Management and procurement activities.
- Allocating & monitoring the work of team members for record management and other activities.
- Maintaining POD tracker of Application forms sent from Regional Scanning Centres and analysing the delays in receiving the packets at Data Management Centre.
- Responsible for publishing MIS reports like reconciliation of daily NB volume, Handling branch queries & Complaints through mails.
- Coordination with the storage vendor and monitoring whether they perform within defined SLA.
- Maintaining the Retrieval & Refilling MIS and doing reconciliation of files retrieved with files refilled or pending with user.
- Conducting audit visits of the vendors and preparation of Audit reports pertaining to the performance and observations found in the process.
- Working on Image Issues report and analysing the locations from where the image issues occur and resolving the said cases.
- Scheduling the Vendors Monthly Business Review Meet for all vendors of Central Operations department.
- Measuring and analysing Vendors Monthly Business Performance as defined in the SLA and maintaining the Action Registry on the point of discussions held in the meet and taking corrective measures for process improvement.
- Publishing the Vendors performance MIS to the management on monthly basis.
- Handling Billing activities of the Vendor and coordination with the Accounts team for payment processing.
Education
Masters - Business Administration
Padmashree Dr.D.Y.Patil University
Navi-Mumbai01-2011
Post Graduate Diploma - Insurance
Mumbai University
Mumbai01-2008
Bachelor - Commerce
Mumbai University
Mumbai01-2007
HSC -
Maharashtra Board
Mumbai01-2004
SSC -
Maharashtra Board
Mumbai01-2002
Skills
- Vendor Management
- Relationship Management
- Vendor Visits
- Vendor Audits
- Contract Negotiation
- SLA Management
- Process Optimization
- Cost Reduction Strategies
- Audit Management
- Cross-Functional Team Coordination
- Leadership
- Risk Management
- Mitigation
- Project Management
- Data Analysis
- Reporting
- Microsoft Office Suite
- Excel
- PowerPoint
- Word
Languages
- Marathi (Fluent)
- Hindi (Fluent)
- English (Fluent)
Timeline
Senior Manager-Central Outsourcing Team
Axis Bank
07.2023 - Current
Senior Manager-Vendor Management
Kotak Mahindra Life Insurance Company Ltd
09.2016 - 07.2023
Senior Executive- New Business Operations
TATA AIA Life Insurance
01.2014 - 09.2016
Senior Associate- Central Operations Team
HDFC Life
04.2012 - 12.2013
Masters - Business Administration
Padmashree Dr.D.Y.Patil University
Post Graduate Diploma - Insurance
Mumbai University
Bachelor - Commerce
Mumbai University
HSC -
Maharashtra Board
SSC -
Maharashtra Board