NILESH U. SANTIAGO
Mumbai
Summary
Seeking challenging assignments in operation management, client servicing with an organization of high reputed service sector where learning, thinking and innovation is hallmark.
Overview
14
14
years of professional experience
Work History
Vendor Management (Central of Excellence Team)
IDFC First Bank Pvt Ltd
Mumbai
05.2022 - Current
- Ensuring timely Invoice Validation
- Managing End to End Vendor on-Boarding, and facilitating contract negotiation and signing
- Maintaining a centralized data base and repository
- Effectively Directed a team of 15 members, focusing on Vendor management
- Collaborated with Compliance team for periodic audits and assessments
- Summarizing and Publishing MIS to various Stake Holders
- Managing Support Functionality for Stakeholders to make it compliance ready
- Managing End to End FTC onboarding and system Functionality
- Coordinating with Finance team to resolve queries and ensuring timely payment
- Collaborated with project team for Enhancing Billing automation process
- Supporting procurement processes in RFQ for cost optimization and vendor selection
- Negotiated pricing and terms with existing vendors on behalf of the company.
- Facilitated payment processes for approved invoices from vendors.
- Tracked contract renewals, expirations, amendments,
Sales Support/SMS and Customer Rates Team Leader
Teknowsource Management Consultants Private Limited
10.2014 - 05.2022
- Managing the day-to-day BAU operations [Vendor SMS & Customer Rates] - Telecom sector - International direct dialing traffics /SMS [A2P]
- Ensures SMS Vendor Cost & pricing delivered to all customers on time
- Supporting Sales in developing deals, service standards for business excellence
- Identifying improvement areas & implementing measures to maximize customer satisfaction levels
- Solving escalated queries & complicated rate updates
- Manage all trackers, customer database & reports are well maintained
- Motivating, encouraging, and supporting team members
- Monitor any system errors to ensure all calls are rated properly for billing team to manage payments
ACCOUNT ASSIST /STOCK CHECKER
OTTO WASTE (INDIA) PVT LTD
Mumbai
10.2012 - 10.2014
- Maintaining Invoice and Records of Goods Purchased and Sold, preparing Performa Invoice, and managing dispatches and C forms of client
- Preparing Sales Invoices
- Bank Reconciliation
- Maintaining Cash and Bank Book in Tally
- Preparing Purchase order and emailing to Vendor
- Manage all the stock physically as well as documented /providing Reports to Sales Personal
ACCOUNT ASSIST
Lab Medica
01.2011 - 05.2012
- Preparing Vouchers /Handling Cash and maintaining records of Stock in and out
- Preparing Sales and Purchase Performa invoice
- Updating Vouchers in Tally
- Updating In and out Sales and Purchase in Tally
- Co-coordinating with Client and ensuring smooth flow of Transaction
- Resolving Queries raised by Client and Seller
- Maintaining up to date records of Stock and ensuring a proper reconciliation
Education
Bachelor of commerce -
Mumbai UNIVERSITY
03.2010
H.S.C -
Mumbai UNIVERSITY
03.2007
S.S.C -
Maharashtra Board
03.2005
Skills
- Process
- Leadership
- Customer Relationship
- Team management
- Vendor management
- Conflict resolution
- Problem solving
Training
Customer Relationship - In-house Training Conducted by Tecknowsourece Management
Advance Excel Training: In-house Training Conducted by IDFC First Bank, Ltd
Awards Recognition
- Teknowsource Management Pvt Ltd, Outstanding Contribution towards Customer Support
- IDFC First Bank, Vendor Management Champion for Outstanding Contribution in Vendor Management
Languages
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Vendor Management (Central of Excellence Team)
IDFC First Bank Pvt Ltd
05.2022 - Current
Sales Support/SMS and Customer Rates Team Leader
Teknowsource Management Consultants Private Limited
10.2014 - 05.2022
ACCOUNT ASSIST /STOCK CHECKER
OTTO WASTE (INDIA) PVT LTD
10.2012 - 10.2014
ACCOUNT ASSIST
Lab Medica
01.2011 - 05.2012
Bachelor of commerce -
Mumbai UNIVERSITY
H.S.C -
Mumbai UNIVERSITY
S.S.C -
Maharashtra Board
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