Bhushan M Mali
Kalyan,MH
Summary
Results-driven Deputy Manager known for high productivity and efficient task completion. Specialize in team leadership, operational management, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and effective team coordination.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Deputy Manager - Bank Outsourcing
AGS Transact Technologies LTD.
Navi Mumbai
01.2024 - Current
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed overall availability/MTD data to identify trends and adjust strategies accordingly.
- Coordinated with other departments to ensure smooth functioning of activities.
- Prepared monthly progress reports detailing achievements against set targets.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Negotiated over monthly billing, penalty, and pricing with the bank to secure favorable terms.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assist. Manager (MS)
CMS info system ltd.
Navi Mumbai
02.2021 - 12.2024
- Managing overall uptime of both the LHO’s MS machines (Mumbai & Bhubaneshwar) as branch required 90+ % (490 Mumbai + 600 Bhubaneshwar ATM & ADWM Machines)
- Produced thorough, accurate and timely reports of project activities.
- Having daily review call with Bank about approval required, branch/ bank dependency pending cases & to highlighting them last day challenges from bank end
- Working on monthly penalty reports given by LHO’s and maintaining minimum penalty
- Building good coordination between bank and internal team to effective operation
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managing daily escalations made by branches / Channel Manager / LHO
- Review inactive cases with the Bank Command Center to minimize penalty costs.
- Developed with channel managers and facilitators on non-financial transiting sites, over 56 hours to increase incentives.
- Developed and implemented strategic plans to achieve company objectives.
- Analyzed customer feedback data to develop action plans for improving services offered.
Team leader
Tata communications payment solutions
02.2020 - 02.2021
- Working as Team leader of South 2 Team
- Managing portfolio of 1200 ATM terminal of Indicash (WLA) whitelist
- Manage team performance, roster and responsible for the overall development of the team
- Daily discussion over review call with Manager to inform current status of overall open cases
- Manage all escalations coming from higher ups and prioritize the work accordingly to suggestion
- Worked on special activity to reduce downtime under Power & Network cases
- Build good coordination with FLM, SLM, Network and UPS Vendor’s to get best support
Sr. Executive in Grade P
Transaction Solution International (TSI)
Pune
04.2017 - 02.2020
- Coordinate with field officers and field Vendors to early resolution on machine down calls (Exp
- LAN cable, Duracell batteries, electrical issue etc.)
- Maintaining Field officers visit feedbacks via M-audit to track the site related issues and resolution to avoid future interruption & chargeables from OEM
- Maintained daily resolution / tickets creation and having weekly review with field to conclude the issues / to reduce calls count
- Coordination with billing team to making payment field vendors on time
- Maintained Vendor performance report and comparison report to create healthy competition between field vendors
- Having meeting with vendor representatives on monthly basis on monthly performance and represent them data and suggest where lagging in services & highlight the concerns
- Coordination with RM’s, Cluster Heads and State Finance Heads to get approval on Vendors via ET portal
Escalation Executive (L1)
Tata Communications Limited
Pune
09.2015 - 03.2017
- Providing required support to all TCPSL MOF Other ATM’s in across India
- Taking follow up with concern FLM, SLM & Network Vendors and updating on tickets in Portal
- For checking the reachability of the ATM’s via TMS tool or confirm with network vendors Exp- TATA Net, Airtel and Hughes etc
- Or Bank Network team as requirement
- Checking the parameters of the SLM calls the ATM’s in different vendor portals like AGS Diebold and NCR
- Maintains communication with the customers throughout the problem resolution process of actions taken
- Maintain maximum uptime of ATM which are maintain MOF Other Banks except IOB & SBI) by TCPSL across Indian
- Initiate review call with FLM Vendors on daily basis (CMS, Logicash, WSG etc.)
- Uploading Bank wise cash Files in TMS Portal Time to time
- Create tickets where Transactions not happening since last 12 Hours
Custodian (Senior)
Writer Safeguard Pvt. Ltd.
Pune
08.2014 - 09.2015
- Pick up the cash from Banks as per indent given by MSP (Main service provider indent)
- Plan the route with LIC for cash loading as per bank and MSP escalations on FLM calls
- Load the cash in ATM’s as per provided indent
- Taking support for ATM technical issue with ATM engineer
- Planning SLM calls with the coordination with SLM engineers
- Available in route audit monthly activity and count cash with auditor and cooperate him in all investigation
- Provide cash loading report ATM wise to office or LIC by EOD and update him if any changes in replenishment in cash
Education
B.Com. -
Mahatma Gandhi collage Chorda Dist.
Jalgaon06.2013
H.S.C. -
Mahatma Gandhi collage Chorda
02.2010
S.S.C. -
Sane Guruji secondary school Vacate Tal Chopda
03.2008
Skills
- Healthy Industrial Relationship
- Result-oriented
- Willing to relocate
- Operations coordination
- Client reporting
- Prepared to work at any hour
- Data analysis
- Project management
- Problem resolution
- Team leadership
- Vendor management
- Stakeholder engagement
- Performance tracking
- Process improvement
- Strategic planning
Extracurricular Activities
Participated in various cultural events at college and school level. As I am member of Scout I always participated in speech, debating competitions.
Disclaimer
I hereby declare that the above given information is true to the best of my knowledge and belief.
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 12/23/92
- Marital Status: Married
Mobile Numbers
- +91 7774051919
- +91 9921514182
Certification
- MS-CIT
- Tally ERP 9
- Advance Excel
Timeline
Deputy Manager - Bank Outsourcing
AGS Transact Technologies LTD.
01.2024 - Current
Assist. Manager (MS)
CMS info system ltd.
02.2021 - 12.2024
Team leader
Tata communications payment solutions
02.2020 - 02.2021
Sr. Executive in Grade P
Transaction Solution International (TSI)
04.2017 - 02.2020
Escalation Executive (L1)
Tata Communications Limited
09.2015 - 03.2017
Custodian (Senior)
Writer Safeguard Pvt. Ltd.
08.2014 - 09.2015
B.Com. -
Mahatma Gandhi collage Chorda Dist.
H.S.C. -
Mahatma Gandhi collage Chorda
S.S.C. -
Sane Guruji secondary school Vacate Tal Chopda
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