Madhumita Tunga
Kolkata
Summary
Dynamic professional with a proven record in client relationship management, sales expertise, and team building. Committed to driving sales performance and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Deputy Manager in Bancassurance at HDFC Bank
HDFC Ergo General Insurance Co. Ltd.
Kolkata
04.2023 - Current
- Facilitated training sessions for staff on new insurance products and services.
- Reviewed customer feedback to enhance service delivery and client satisfaction.
Unit Manager in Bancassurance at Axis Bank
ICICI Lombard General Insurance Co. Ltd.
Kolkata
11.2020 - 03.2023
- Conducted regular performance reviews to motivate team members and set goals.
- Established relationships with key clients, while maintaining existing customer base.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Sakes Manager in Bancassurance at Yes Bank
Reliance General insurance Co. Ltd.
Kolkata
01.2020 - 11.2020
- Trained new sales staff on products and company policies thoroughly.
- Created and presented monthly reports to management on sales performance.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
Sales Manager in Bancassurance at HDFC Bank
Aditya Birla Health Insurance Co. Ltd.
Kolkata
02.2019 - 01.2020
- Managed client relationships to enhance customer satisfaction and retention.
- Trained team members on product knowledge and sales techniques.
- Developed promotional materials to support sales initiatives and campaigns.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Education
MBA - Marketing
Burdwan University
Burdwan04-2018
Post Graduate Program in Management - Marketing
United World School of Business
Kolkata05-2017
Bachelor of Science - Botany
Vidyasagar University
Tamluk05-2014
Higher Secondary - General Studies
WBCHSE
Kolkata03-2011
Secondary - General Studies
WBBSE
Kolkata04-2009
Skills
- Bancassurance sales tactics
- Insurance product knowledge
- Client relationship management
- Client acquisition techniques
- Sales and marketing
- Performance management
- Performance improvement
- Market analysis
- Team building
- Staff development
- Problem solving
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Bengali
Native
Native
Accomplishments
- Thailand Trip at Aditya Birla Health insurance Co. Ltd.
- Bronze Medal winner in a national contest at ICICI Lombard General Insurance Co. Ltd.
- Certificate of Performance at HDFC Ergo General Insurance Co. Ltd.
Timeline
Deputy Manager in Bancassurance at HDFC Bank
HDFC Ergo General Insurance Co. Ltd.
04.2023 - Current
Unit Manager in Bancassurance at Axis Bank
ICICI Lombard General Insurance Co. Ltd.
11.2020 - 03.2023
Sakes Manager in Bancassurance at Yes Bank
Reliance General insurance Co. Ltd.
01.2020 - 11.2020
Sales Manager in Bancassurance at HDFC Bank
Aditya Birla Health Insurance Co. Ltd.
02.2019 - 01.2020
MBA - Marketing
Burdwan University
Post Graduate Program in Management - Marketing
United World School of Business
Bachelor of Science - Botany
Vidyasagar University
Higher Secondary - General Studies
WBCHSE
Secondary - General Studies
WBBSE